Akhtar Gilkar Email & Phone Number

Kuala Lumpur, MY

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Cyberjaya Malaysia

Cyberjaya Malaysia

- Manage SCE+ VM SA&D provisioning process (Includes but not limited to reviewing, validation and approvals)- Reviewing Provisioning Requests for Platinum Tier requests in or to submit Disk Mirroring requests with the storage team- Manage the Pooled DPE in box for any account based escalations- Act as customer interface for Non SO account- Act as Tower.

• Delivering services as per SLA, preparing service performance reports, customer weekly/monthly performance report, issue analysis and recommendation report etc
• Redressing customer concern, identifying & implementing corrective and preventive measures
• Conducting weekly meetings with customer
• Spearheading Initiatives in both the Service Support and Service Delivery Point of View

Bangalore

• Project Manager Delivery Responsibilities: Team related--------------------
• As a PM, responsible for managing a team of 25 members and also responsible for their performance and career growth plan.
• Responsible for defining team member roles and expectations, and ensuring timely feedback.
• Responsible for ensuring that project resources receive any necessary training and are used effectively.
• Assign resource assignment along with hiring and working with different entities.
• Promote teamwork and cooperation to achieve objectives.

• Delivering services as per SLA, preparing service performance reports, customer weekly/monthly performance report, issue analysis and recommendation report etc
• Redressing customer concern, identifying & implementing corrective and preventive measures
• Conducting weekly meetings with customer
• Spearheading Initiatives in both the Service Support and Service Delivery Point of View

Bangalore

Managing Tech monitoring team in OpSource

o Manages or acts as point of contact for 30 tier 2 & 3 customers with total monthly revenue supported $114,076o Managing expectation in regards to day-to-day execution of projects and changes including resource managemento Providing oversight of project deliverables including business and technical requirements, production support, etc.o Providing timely.

o Building client relationships to get repeat business and managing client expectations as an overall account.o Scheduling and coordinating meetings with Management, vendor and clients

o Creating collateral and sales campaigns for awareness about TranZact24 and other service offeringso Building client relationships to get repeat business and managing client expectations as an overall account.o Scheduling and coordinating meetings with Management, vendor and clients

• SUMMER PLACEMENT - (Synergy Infotech India Pvt Ltd, Bangalore) Oct 2003
• Understanding the industry trends, outsourcing trends, the key processes that is/can be outsourced, & the major players in the same field
• Developed Client Database in each of the mentioned focus areas such as Wireless, Embedded, Enterprise and Compiler Solutions
• Client prospecting and communication

Mba, Marketing And Systems

www.christcollege.edu

Mba, Marketing And Systems

Acjip, Software Programming And Scripting

Bcom, Marketing