Technical SupportFuntional DesignTechnical Design Development of new software in RPG /free, ILE, 400. Maintenance of existing software in RPG/400 RPG III

Help business with prioritizing the investigation. Resolve service issues according to service agreement and business need.Areas of expertise:• HUB (HSBC’s Universal Banking) System• Development of requirements• Trouble Shooting• Task Management• Programming, system support, testing• Hardware: iSeries, PCs, (zSeries Basics)• Software: RPGIII, RPG/400, ILERPG (including free format), SQL/400, QUERY/400, CL/400, PDM, SEU, SDA, RLU, DFU, Implementer, Microsoft Office, VisioResponsibilities:• Implementation Planning, providing post implementation support.• Contribute to the development of less experienced colleagues by mentoring when required.• Take on complex changes and ensure that they are error free, released on time and to ensure that group IT development and Audit standards are maintained.• Ensure documentation of all systems maintained and amendments carried out. • Priorities the investigation and to meet deadlines• Resolution of service issues• Continually increase the effectiveness and efficiency of the team in trouble-shooting live incidents. • Watch for emerging incident patterns to be pre-emptive of incidents / proactive in suggesting evasive action. • Ensure the user/Business Area is contacted promptly when an incident arises or is resolved.• Identify repeat failures and progress a permanent solution• Supporting other team members by picking up and resolve minor issues on zSeries

Worked as an application developer for company’s biggest client J.P. Morgan Chase (UK). Main Responsibilities during that tenure:• Study the business requirements from the bank.• Requirement Analysis and preparation of high-level design documents.• Actively involved in customer interaction to capture requirements, discuss queries, implementation options, release schedules and plans.• Design, development, testing and implementation.• Creation of mappings and transformation and testing the same. • Writing test specs.• Co-ordination and conducting UAT and Final delivery of Product.