I am a detail-oriented professional wiling to work as a Software Quality Assurance (SQA) Graduated from TechLift Bootcamp, at Contour Software, one of the largest IT tech companies. My expertise includes manual testing, automation, and bug tracking. preparing comprehensive test cases, test plans, and test scenarios to ensure the delivery of high-quality software products. Throughout my experience, I have effectively utilized industry-standard tools such as Jira, Postman, Selenium, Cypres, Test Complete and Appium to streamline testing processes. Additionally, I possess understanding of databases and their usage.In my previous role as a Financial Aid Processor at FAME/VELA - Contour, I was responsible for reviewing and correcting Financial Aid Loan and Grant records submitted by the school on behalf of students attending the college. This involved performing calculations to ensure the accuracy of the requested amounts according to the requirements of the United States Department of Education (ED). I actively made corrections to Loan and Grant awards to rectify any inaccuracies found in the awards.Prior to my role as a Financial Aid Processor, I held the position of Administrative Supervisor at Kenwood and Homage Pakistan. In this role, I demonstrated my expertise in service delivery, multitasking, and maintaining professional relationships to drive profitability and business results.Furthermore, I have gained valuable experience during my 11-year tenure at Ufone (Telecom Service), a subsidiary of the Etisalat Telecommunication Corporation Group. In various roles such as Customer Service Executive, CSE - Front Desk Supervisor, and PTCL Directory Assistance, I excelled in problem-solving, back-end operations, quality control, floor management, upselling, and marketing.I have also gained exposure to sales operations during my time at Marketing International Services Limited, where I worked as a Sales Officer for Sodmu Components GmbH Germany and SPX Mixers Singapore. Additionally, I have experience as a Customer Services Representative at CDMA Division of TeleCard Inc., a Wireless Local Loop Company, as well as a Customer Service Officer at the Call Centre of Indus Motor Company (Automobile Company).If you are seeking a detail-oriented SQA professional with a diverse background and a strong passion for learning and adopting new challenges and ready for delivering high-quality output can discuss mutually .
Listed skills include Customer Experience, Call Center Administration, Contact Centers, Customer Service Operations, and 3 others.