Akhter Abbas Email & Phone Number

Karachi Division, Sindh, Pakistan

A Detail-oriented professional in Software Quality Assurance (SQA) in of the the largest IT Tech Company Contour Software, including manual testing, automation, and bug tracking. Clear understanding in preparing test cases, test plans, and test scenarios to ensure high-quality software products Skilled in utilizing industry-standard tools such as Jira, Postman, Selenium, Cypress, Test Complete, and Appium to streamline testing processes. understanding of databases and their usage. A motivated team player with a passion for delivering reliable software solutions with Learning abilities with a can do attitude.

Karachi Division, Sindh, Pakistan

Coordinating with Bootcamp Managers of Bootcamp Partners companies throughout Pakistan. Providing technical support for team members within the organization as well as the Bootcamp Partners as needed. Assisting with enrollment procedures. Managing ATS system, Responding to candidates and Bootcamp Partner companies in a thorough and timely manner, identifying and resolving issues at various levels from various channels and stakeholders and ensuring comprehensive and rapid resolution of queries raised from different channels and stakeholder groups.

Karachi Division, Sindh, Pakistan

Detail-oriented professional with experience in Software Quality Assurance (SQA), including manual testing, automation, and bug tracking. Proficient in preparing test cases, test plans, and test scenarios to ensure high-quality software products. Skilled in utilizing industry-standard tools such as Jira, Postman, Selenium, Playwright, and Appium to streamline testing processes. Strong understanding of databases and their usage. A motivated team player with a passion for delivering reliable software solutions.

Karāchi, Sindh, Pakistan

The primary task of the Financial Aid Department is to review and correct Financial Aid Loan and Grant records submitted by the school on behalf of students attending the college. During the process of reviewing the incoming Loan and Grant awards, it is essential that we perform calculations to ensure that the amount requested for each student being reviewed is correct according to the requirements of the United States Department of Education (ED). We used to make corrections to Loan and Grant awards if there were any inaccuracies found in the awards.

Karāchi, Sindh, Pakistan

As the Administrative Supervisor at Kenwood and Homage Pakistan's Service Center since June 2019, I effectively manage a team of technicians and transport teams to ensure the achievement of team objectives. I prioritize delivering exemplary customer service, fostering strong customer relationships, addressing concerns or complaints promptly and professionally. Additionally, I assist with daily administrative tasks and ensure adherence to company policies and regulations within the service department. I am responsible for setting up and maintaining the service desk and performing various administrative duties. Furthermore, I proactively initiate methods to enhance productivity and customer satisfaction.In my role, I conduct regular audits of work and customer service to ensure compliance with standards and the effective execution of repair tasks. I handle customer complaints received via emails, telephone calls, and walk-ins, maintaining a detailed log of issues and following up with customers. Timely reporting is an integral part of my responsibilities, ensuring effective communication with relevant teams and customers through email and telephone channels.

Karāchi, Sindh, Pakistan

As a Product Listing and Quality Officer at Goto.com.pk, an e-commerce online web store, I was responsible for managing various aspects related to product listing and quality assurance. I handled data in different database applications, utilized new techniques for sorting and manipulation, and demonstrated proficiency in MS Excel. I synchronized data and launched refined information on the website, ensuring accurate categorization and pricing. I also played a key role in adding new products to the website and maintaining product quality standards.

Karachi Division, Sindh, Pakistan

During my 11-year tenure at Ufone (Telecom Service), a subsidiary of the Etisalat Telecommunication Corporation Group, I held various roles including:- Customer Service Executive - Contact Centre- CSE - Front Desk Supervisor- PTCL Directory Assistance - BPO- K-Electric - BPO Call Centre - Joint Shop : Sales & Service Center- Web Chat LiveThroughout my tenure, I consistently provided excellent customer service by addressing and resolving problems raised by customers, offering appropriate solutions, and providing comprehensive information about our wide range of products. I utilized various applications and software to access and convey the necessary information effectively.In addition to my customer service responsibilities, I also handled queries from walk-in customers, conducted training sessions for newly joined staff, and provided product-related training to existing employees. I actively engaged in upselling and sales activities to drive revenue growth.Maintaining floor decorum and discipline was a priority for me, ensuring a harmonious work environment. I was responsible for managing the leaves of assigned staff members and resolving internal and external staff issues within the inbound and outbound call center operations. Furthermore, I maintained a comprehensive database containing personal information of the staff members.As a Chat Support Executive at Ufone, I provided exceptional customer support through live chat, addressing inquiries and delivering accurate information about Ufone's products. With strong communication skills, I engaged customers, built trust, and resolved technical issues. I demonstrated a comprehensive understanding of Ufone's offerings, enabling effective upselling and contributing to positive customer experiences.

Karachi Division, Sindh, Pakistan

As an experienced professional, I have successfully contributed to various aspects of product management, including market research, product introduction plans, and ensuring the development and implementation of high-quality solutions.meeting with customers to understand market requirements and collaborating with the General Manager and project managers to achieve optimal results.In my role, I take an active part in product's cost management & pricing, presenting concepts and demos to executive staff, and creating impactful product presentations. I also develop sales training tools, features website presence & product checklists, and product documentation to enhance the understanding and adoption of our offerings. Additionally, I am proficient in establishing a strong product website presence, creating fact sheets, FAQs, and data sheets.

Karachi Division, Sindh, Pakistan

As a Customer Services Representative in the TeleSales Division at GO CDMA Telesales Call Centre Division of TeleCard Inc., I handled customer inquiries and provided information about company products and services. I communicated with customers through various channels such as telephone, email, fax, and regular mail. My primary responsibility was data entry, ensuring accurate recording of all customer interactions and effectively responding to their inquiries.

Karachi Division, Sindh, Pakistan

As a Customer Service Officer at the Call Centre of Indus Motor Company, I was responsible for delivering information regarding product pricing, vehicle delivery status, and specifications of all vehicles manufactured or launched by the company. I ensured that customers were updated with the latest company policies and products. I effectively communicated with customers via telephone, email, or fax to address their inquiries and provide assistance.