 Oversees the services provided by CNA’s, LPNs and RNs to assigned facilities.  Contacts and manages the daily staffing for facilities based on needs.  Effectively communicates all shift related changes to the facilities and nurses.  Effectively communicates all incidents and issues to the Human Resources Department.  Responsible for planning, organizing and providing facilities with appropriate nursing services in a timely and efficient manner while the office is closed.  Adheres to all facilities procedures and guidelines.  Communicates to facilities when an employee has called off or is running late.  Documents caregiver occurrences in the system of record.  Maintain coordination of daily caregiver assignments and coverage for sick calls/no call/ no shows.

Serves as the liaison between the patients, physicians, specialists and diagnostic services in the Radiology DepartmentAssists the Scheduling Coordinator with employee staffing schedules and departmental staffing needsWorks with the following software programs on a daily basis; Eagle, eClinical Works, Syngo, EPIC, Clinicians View, Radiology and Outlook amongst a few othersInitiates, assembles and maintains charts (i.e., files, ambulatory approved chart forms, laboratory reports, medication administration records, prenatal outpatient history, radiology, etc.) for all patients in appropriate functional orderProvides patients with patient bill of rights, healthcare proxy and HIPPA Information (Privacy Policy) at time of registrationCompletes the patient registration process accurately, efficiently and effectively and closes system visits in a timely mannerSchedules follow-up appointments both in person and by phone, notifies patients of scheduled appointments and contacts no-show patients for reappointments as directed. Contacts other departments for scheduling of specialties and procedures

 Maintains the assigned case load under OPWDD regulations.  Mandate monthly contact with families and follow up on service provision; complete monthly telephone logs.  Conducts a minimum of three visits with individuals and family within fiscal year (e.g initial, annual, semi-annual, supervisory visits, emergency visits)  Conducts all visits face to face with completion of required documents.  Ensure that visit logs are completed once the visit has been conducted.  Coordinates with DSP (Direct Support Professional) and individuals in order to assign the case.  Coordinates with MSC to provide services information and obtain documentations that are due.  Completes monthly case notes and individual summaries for each individual on the giving case load. All occurrences, incidents or health and safety matters are notified to the immediate supervisor.  Maintains database with individual information, assigned DSP and required documents due dates.  Print, scan, sort, hard file, and organize correspondence and clinical documentation  Prepares individuals charts for audit.  Responsible for coordinating plan meetings with individual, families, MSC, coworkers, DSP, etc.

 Creates and maintains data on outreach team census and services and generates reports as needed for management/supervisors/staff. Implements structured quality improvement (QI) activities. Reviews client records, including databases and Electronic Health Records to evaluate effectiveness of services. Documents QI activities. Provides feedback and training to staff based on QI outcomes. Complete audits of client charts to verify completeness of client profile and documentation in Health Home Database and electronic health records. Generate and distribute work reports for clinical staff and partners (e.g. Community Based Referral reports, core service delivery reports, caseload tracking reports, etc) as requested. Generate and prepare Enrollment Request Reports and correspond with designated Health Homes to coordinate the processing of new referrals and enrollment requests. Follow up on any cases pending final disposition. Receive intake referrals. Enter new clients into database system, verify Medicaid status, and communicate the presence of new referrals to the supervisory team for follow up. Track alerts from Health Homes and partners (e.g. hospitalization alerts), research member information, enter informational note outlining alert into database, and ensure that the appropriate staff and supervisor(s) are notified of the alert; track response compliance. Provide other administrative support to Outreach and Engagement teams as needed. Using electronic database and hard copy storage systems, search for and retrieve recent and archived client files upon request to meet requirements of contractors, audit, and departmental managers and supervisors;