Akia Shaw Email and Phone Number

- Locate specialized mortgage products and pair the product to a client's needs and desires.- Ensure all compliance documents are received - Oversee processing operations

Educational Platform for Aspiring, New & Seasoned Real Estate Agents.

Demonstrate strong understanding of industry trends and how they impact the customer Demonstrate a high level of courtesy and efficiency with customers, continuously exceeding expectations with servicing skills Apply product and procedural knowledge to solve customer problems appropriately and efficiently Process a variety of routine and complex transactions for branch customers, including deposits, withdrawals, and loan payment processing dentify and act upon… Show more Demonstrate strong understanding of industry trends and how they impact the customer Demonstrate a high level of courtesy and efficiency with customers, continuously exceeding expectations with servicing skills Apply product and procedural knowledge to solve customer problems appropriately and efficiently Process a variety of routine and complex transactions for branch customers, including deposits, withdrawals, and loan payment processing dentify and act upon opportunities to refer customers to specialists in other lines of business Demonstrate a thorough knowledge of PNC capabilities, educating customers whenever possible on alternate delivery methods and channels. Support PNCs strong risk management culture through awareness, knowledge and sound decision making Ensure operational and financial safety and soundness. Awareness of the environment, the situation and the customer; leverage Lobby Management as a tool for managing risk Knowledge of policies and procedures, and the demonstration of the ability to apply this knowledge to real situations and customer interactions-escalate when appropriate. Active, engaged participation in daily quick starts and debriefs Show less

Acted as a consultant, opening accounts, performing and servicing customer transactions, side by side with the Universal Consultant, with no distinction to the customerHave a robust network of partners and work closely to connect customer as needs are identifiedProactive business development activities inside and outside the branch office that results in the successful acquisition and expansion of consumer and business banking relationshipsLead and manage the selling and customer… Show more Acted as a consultant, opening accounts, performing and servicing customer transactions, side by side with the Universal Consultant, with no distinction to the customerHave a robust network of partners and work closely to connect customer as needs are identifiedProactive business development activities inside and outside the branch office that results in the successful acquisition and expansion of consumer and business banking relationshipsLead and manage the selling and customer relationship activities of the branch. Involve ecosystem partners to bring the full complement of PNC capabilities to our customers. Identify PNC solutions based on discussion. Create and execute on plans to successfully deliver retirement and investment referralsDemonstrate a thorough knowledge of PNC capabilities, educating customers whenever possible on alternate delivery methods and channelsDevelop strategies for growth and a tactical plan to capitalize on growth opportunitiesCoach and lead the universal branch team on service behaviors and utilization of tools to cause a consistently differentiated and highly valued experience. Ensure various delivery channels are used in an optimal manner to effectively service customers. Create a branch culture where the universal branch team is committed to doing things right the first timeLead by example, demonstrating superior customer servicing behaviors and actions at all timesAccountable for attracting the desired talent, managing to expectations, and developing new competencies. Accountable for the development and ongoing maintenance of the branch staffing plan. Demonstrated leadership capabilities, such as ability to manage to vision & purpose, superior communication skills, ability to influence behavior and create high levels of employee engagementCoach for improvement of existing skills, development of new skills and achievement of goalsCreate an environment where employees know what is expected of them Show less

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