Akia Richards Email & Phone Number

Houston, TX, US

Houston, Texas, United States

-Managed and exceeded performance targets by handling a high volume of customer interactions, including live chats, emails, and phone calls, demonstrating ability to thrive in a fast-paced environment-Consistently met and surpassed key performance indicators (KPIs) such as response times and customer satisfaction scores, showcasing dedication to.

Houston, Texas, United States

-Continuously attending training workshops to further develop my knowledge in the SaaS industry.-Strategizing efficient cold call outreach to effectively build rapport with the client to encourage the sale.-Researching appropriate information on both the client and company side to be able to create a lasting relationship.-Role-playing different sales.

Baton Rouge, Louisiana, United States

-Managed schedules, coordinated meetings, and maintained documents for loan officers and other department staff, ensuring all deadlines were met and client expectations were exceeded-Conducted thorough reviews of loan documents, ensuring all information was compliant with company policies and industry standards-Provided training and support to junior team.

Baton Rouge, Louisiana, United States

-Engaged dormant customers through targeted outreach, successfully reactivating accounts and contributing to revenue growth, similar to lead generation and sales conversion in a sales role.-Improved customer satisfaction by streamlining data management and reducing errors, demonstrating the ability to build and maintain strong customer relationships, a.

Gonzales, Louisiana, United States

-Consistently surpassed sales targets by 40%, selling over 180 units and generating $1.5M in revenue, showcasing proven sales success and strong performance metrics.-Utilized diverse lead generation techniques, including referrals, social media, and prospecting, to expand customer base and drive sales growth.-Developed and maintained strong client.