Client Site :- HDFC ERGO General Insurance> AppDynamics agent installation on Java (Apache Tomcat, WebLogic, WebSphere), .Net (IIS, Standalone) Agent , Database (My SQL, Oracle, PostgreSQL, MS SQL), Node.js Agent, Machine Agent, Network Agent, Cluster Agent).> RUM( BRUM and MRUM ) Configuration. Database Collectors Configuration.> Depending on Client requirements - Created Custom Dashboard Configuration | Custom Health Rules Configuration | Daily reports | Email Alert Configuration | Reverse Proxy deployment | BT Fine Tuning | > AppDynamics Implementation as well as Monitoring support and Providing RCA's for any incident.

On premise cloud environment, Real time Monitoring and analysing of 16 critical banking Application of ICICI BANK.Diagnostics for Host, services, infrastructure, all Events, Problems alerts, Business transactions of all applications by using APM Tools likeAppdynamics, Dynatrace, VUsmartmaps.Doing daily sanity checking for all applications and generating reports of reported alerts.Attending Incident or Troubleshooting calls and providing our analysis on calls.Providing Root cause analysis : Multidimensional analysis, Backtrace service , Host monitoring, Analyze response time, Logs, Threads & problemmonitor.

Led and managed the real-time monitoring and diagnostics of 40 critical banking applications within HDFC BANK's on-premise cloud environment.Developed and implemented effective strategies and methodologies for diagnosing business transactions, resulting in improved application performance and user experience.Collaborated closely with cross-functional teams, including IT, operations, and customer support, to ensure seamless execution of incident management and resolution.Utilized tools such as AppDynamics, Dynatrace, UIM, OEM, Grafana, and Heal for monitoring and finding root causes, ensuring optimal application performance.Consistently achieved incident resolution targets, prioritizing and managing incidents under high-pressure situations.Effectively communicated technical issues to non-technical stakeholders, providing clear explanations and regular updates throughout incident resolution.Mentored and trained junior team members, fostering their professional growth and contributing to a collaborative team environment.