❖ Consistent point of contact for specialized diner escalations and provision of applicableresolutions❖ SME for identifying and resolving fraud issues as they relate to policy abuse, paymentfraud and account takeovers.❖ Collection and reporting of mishandled contacts to appropriate leadership for coaching &feedback purposes.❖ Proficient understanding of the company's terms of use and user compliance reviews❖ Routine assistance with backlog tickets outside of the primary department❖ Provision of timely updates according to business and consumer needs.❖ Demonstration of identifying areas of opportunity for process improvement along withaccompanying ideas for resolutions❖ Comfortability with cross collaboration insights and applicable delegation of tasksaccording to skills and interests of those involved