Akida Wahi Email & Phone Number

Gurugram, HR, IN

Gurugram, Haryana, India

Gurugram, Haryana, India

Gurgaon, Haryana, India

Gurgaon, India

• Customer Success and B2B Marketing
• Handling a PAN India Vendor base portfolio cross category (Venues,
• Responsible for identification of upsell and cross sell opportunities
• Strategic planning on customer retention year on year
• Responsible for planning of B2B networking events
• Managing a team of customer success managers, responsible to bring “Delight” to the entire vendor base and ensuring high NPS.

Gurgaon, India

• Acquired multiple new clients, deepened relationships with new and existing clients both for banking and technology clients, which significantly increased repeat business
• Extensively interacted with CEOs, CXOs and business heads in order to increase business and brand awareness
• Liaised with senior decision makers to forecast and plan human capital requirements
• Specialized in contract negotiation and client & candidate expectation management
• Identified and built value propositions for our strategic partners
• Business Development, New Client Acquisition, Key Account Management

• Accountable for Key business metrics like Sales (GSV & Units), Warehousing, category growth, customer satisfaction, seller product quality, assortment relevance, shipment parameters, seller de-concentration and.
• Data Analysis to derive buying patterns and make strategies basis key insights.
• Acted as a catalyst to both the Category management team and Account Management team spread across India
• Spearheaded a dedicated team of 24 AM's and SAM's nationally responsible for delivering the wow factor to customers and sellers alike
• Management of P&L and marketplace for the 24 Cr. worth Home Decor and Home Furnishing

Gurgaon, India

• Responsible for handling GSV of INR 360 Mn for key accounts across Haryana, Delhi –NCR region
• Campaign creation for top sellers, generating ad revenue and suggesting product placement
• Developed end to end strategies relating to promotions, price relevance and product parity to increase business from key accounts by 2X.
• Business Development strategies for Furniture Category specific accounts while identifying business gaps in order to increase Product line.
• Handled the portfolio of about 540 sellers over the course of 1 year, driving Portfolio Management, seller engagement, GSV growth, customer experience and high NPS.
• Gained extensive experience in General merchandising category handling the highest GSV and gross units contributing categories like Kitchen appliances, large appliances, Personal care appliances and Home Furnishing

Master Of Business Administration (M.B.A.), Marketing And International Business

Bachelor’S Degree, Advertising