Senior Consultant
Current
Nov 2024 - Present
AeroLeads people directory · profile
Abhishek Kumar Email & Phone Number
Service Strategy | Deloitte | Ex-Tata Play | Asian Paints | IIM K | BIT Mesra
at
Monitor Deloitte
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Service Strategy | Deloitte | Ex-Tata Play | Asian Paints | IIM K | BIT Mesra
Location
Bengaluru, Karnataka, India
Company size
Who is Abhishek Kumar? Overview
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Quick answer
Abhishek Kumar is listed as Service Strategy | Deloitte | Ex-Tata Play | Asian Paints | IIM K | BIT Mesra at Monitor Deloitte, a company with 1917 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Abhishek Kumar.
Abhishek Kumar previously worked as Senior Consultant at Monitor Deloitte and Senior Manager at Tata Play Ltd. Abhishek Kumar holds Mba, Marketing And Operations from Indian Institute Of Management, Kozhikode.
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Monitor Deloitte
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Profile bio
About Abhishek Kumar
Abhishek is calm, humble and a down to earth person. Abhishek has managed the role of both a leader and a good team player. He has always been an avid quizzer,participating and winning in numerous quizzes. E-sport has always been his escape. Abhishek takes interest in fine arts and is a diploma holder in the same. Social service is also something he is inclined towards, Abhishek is a Rastrapati Puraskar awardee of the 2009 batch. He believes innovative thinking is the need of the hour and one should always be ready and hungry to know more.
Current workplace
Abhishek Kumar's current company
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Monitor Deloitte
7 roles
Abhishek Kumar work experience
A career timeline built from the work history available for this profile.
Senior Manager
- Handling Change Management and Process Design for Inbound Operations- Driving Services Marketing campaigns driving awareness, revenue and app downloads. Growth campaign planning and execution- Digital Transformation Projects, NLP Chat Bots, Gen AI in bots for Agent Co-Pilot- Cost Optimization, Maximizing subscriber LTV
Apr 2024 - Nov 2024
Manager- Business Exellence
- Digitized user journeys of Relocation, Pack Change and Technical Troubleshooting thus eliminating the need to call and promoting self-help channels.
- Leading Digital First initiative, launched WhatsApp based DIY videos, SMS blast campaigns, UI changes in Mobile App & cross platform promotions simplifying user journeys.
- Spearheaded ideation for an in-app WO Tracking tool, thus empowering subscribers to track, cancel and reschedule their WO.
- Analysed Inbound Calls Data and related metadata to understand major drivers for inbound service calls to build prototypes for Voice Bot capable of delivering FTR solution.Repeat Reduction/CPS (calls per.
- Implemented real time CLI based chronic caller process, to arrest growing time pass/abusive callers.
- Developed Multi Tagging framework, to reduce multi-tagging done by partners.
Jan 2021 - May 2024
Manager - Business Intelligence And Forecasting
* Predicting the IVR NPS scores at the IVR. Identifying patterns among customer personas basis geography, ARPU and digital inclination of the susbcriber. * Involved in the design of insight analytics for the newly designed Decision Support System.
May 2020 - Dec 2020
Management Trainee
Worked under all major functions of the company namely - Sales, Field Service Delivery, Content, Brand Communication, Commercial and Customer Operations.*Sales - Highest number of channel partners opened for the month of August 2019 in Kolhapur City. *Service - Improved the NPS scores, TAT for installation and FR. Awarded in the Nagpur Circle for highest.
Jun 2019 - Apr 2020
Pgp Student
Jul 2017 - Mar 2019
Social And Cultural Secretary, Hostel- 2
Bit Mesra
Planned and managed the cultural events in the hostel and encouraged students to participate - Acted as the link between students, warden and other authorized personnel of the hostel - Maintained the code of conduct and discipline among the residents of the hostel
Jul 2016 - May 2017
Team & coworkers
Colleagues at Monitor Deloitte
Other employees you can reach at monitordeloitte.com. View company contacts for 1917 employees →
KK
Katarina Krupinska
Colleague at Monitor Deloitte
Amsterdam, North Holland, Netherlands, Netherlands
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AT
Aref Talafha
Colleague at Monitor Deloitte
Amman, Jordan, Jordan
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AD
Alex Delaney
Colleague at Monitor Deloitte
Sydney, New South Wales, Australia, Australia
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CK
Conrad Kärger
Colleague at Monitor Deloitte
Munich, Bavaria, Germany, Germany
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PP
Patrick Puno
Colleague at Monitor Deloitte
Netherlands, Netherlands
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LY
Luo Yue
Colleague at Monitor Deloitte
Japan, Japan
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ES
Erik Smith
Colleague at Monitor Deloitte
Santa Barbara, California, United States, United States
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BC
Benjamin Coffey
Colleague at Monitor Deloitte
New York, New York, United States, United States
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JM
Jesús Molina Martínez
Colleague at Monitor Deloitte
Madrid, Community Of Madrid, Spain, Spain
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J(
Jeffrey (Shurong) Liang
Colleague at Monitor Deloitte
Hong Kong, Hong Kong SAR, Hong Kong
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Katarina Krupinska
Colleague at Monitor Deloitte
Amsterdam, North Holland, Netherlands, Netherlands
View →
AT
Aref Talafha
Colleague at Monitor Deloitte
Amman, Jordan, Jordan
View →
AD
Alex Delaney
Colleague at Monitor Deloitte
Sydney, New South Wales, Australia, Australia
View →
CK
Conrad Kärger
Colleague at Monitor Deloitte
Munich, Bavaria, Germany, Germany
View →
PP
Patrick Puno
Colleague at Monitor Deloitte
Netherlands, Netherlands
View →
LY
Luo Yue
Colleague at Monitor Deloitte
Japan, Japan
View →
ES
Erik Smith
Colleague at Monitor Deloitte
Santa Barbara, California, United States, United States
View →
BC
Benjamin Coffey
Colleague at Monitor Deloitte
New York, New York, United States, United States
View →
JM
Jesús Molina Martínez
Colleague at Monitor Deloitte
Madrid, Community Of Madrid, Spain, Spain
View →
J(
Jeffrey (Shurong) Liang
Colleague at Monitor Deloitte
Hong Kong, Hong Kong SAR, Hong Kong
View →
2 education records
Abhishek Kumar education
Mba, Marketing And Operations
Bachelor Of Engineering - Be, Electrical And Electronics Engineering
Birla Institute Of Technology
FAQ
Frequently asked questions about Abhishek Kumar
Quick answers generated from the profile data available on this page.
What company does Abhishek Kumar work for?
Abhishek Kumar works for Monitor Deloitte.
What is Abhishek Kumar's role at Monitor Deloitte?
Abhishek Kumar is listed as Service Strategy | Deloitte | Ex-Tata Play | Asian Paints | IIM K | BIT Mesra at Monitor Deloitte.
Where is Abhishek Kumar based?
Abhishek Kumar is based in Bengaluru, Karnataka, India while working with Monitor Deloitte.
What companies has Abhishek Kumar worked for?
Abhishek Kumar has worked for Monitor Deloitte, Tata Play Ltd, Indian Institute Of Management, Kozhikode, and Bit Mesra.
Who are Abhishek Kumar's colleagues at Monitor Deloitte?
Abhishek Kumar's colleagues at Monitor Deloitte include Katarina Krupinska, Aref Talafha, Alex Delaney, Conrad Kärger, and Patrick Puno.
How can I contact Abhishek Kumar?
You can use AeroLeads to view verified contact signals for Abhishek Kumar at Monitor Deloitte, including work email, phone, and LinkedIn data when available.
What schools did Abhishek Kumar attend?
Abhishek Kumar holds Mba, Marketing And Operations from Indian Institute Of Management, Kozhikode.
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