Akiko Sharma Email & Phone Number

New York

New York

Was hired by Anjuna which is a start up Company representing Thai Airways with a vision to sign up more Airlines and act as GSA. They had also partnered with the APG Network consisting of over 200 airlines. So was responsible for overseeing the day to day functions of Reservations and Ticketing for airlines being handled in North America by Anjuna and APG..

• Amongst the top 10 sales agents.
• Responsible for Telephone Sales for Business and Leisure travel products.
• Consistent first call resolution provider.
• Obtained excellent rating in customer surveys.

• Responsible for reservation call management for Qatar Airways.
• Handled all reservation calls, query resolution and related functions.
• Expert in special customer needs handling.
• Recipient of numerous customer appreciation letters.

• Managed Corporate Incentive Tours.
• Responsible for all walk in sales for travel, foreign exchange, insurance and tours.
• Increased average across-the-counter sales

• Responsible for pre and post flight control for all flights from Delhi station.
• Supervised, monitored and controlled flight over booking profile and wait list control.
• Managed VIP, bulk and agent bookings.
• In charge of all Telephone Sales and Reconfirmations.

• Analyzed market practices and prepared annual pricing structure.
• Obtained sanctions for special market fares from Head Office.
• Prepared annual Business Plan for North India.
• Coordinator for Frequent Flier Program for North India.
• Oversaw GSA sales team and execution of marketing strategies.

• Managed front office of Gulf Air’s ticket counter.
• Specialized in complicated fare calculations.
• Controlled pre and post flight checks and overbooking position.
• Attended to telephone sales, prepared flight manifests and maintained flight charts.