• Proficiently handle installation and upgrades of Microsoft Windows/Windows Server Operating Systems for customers, as well as assembling and maintenance of computers.• Provide technical support and troubleshooting assistance via telephone, remote support or onsite support to resolve customer issues.• Configuration and management of email accounts on NetCore Cloud Mail, Office 365.• Troubleshooting all the emails related Issue, including the POP, SMTP, and IMAP protocols, tracking… Show more • Proficiently handle installation and upgrades of Microsoft Windows/Windows Server Operating Systems for customers, as well as assembling and maintenance of computers.• Provide technical support and troubleshooting assistance via telephone, remote support or onsite support to resolve customer issues.• Configuration and management of email accounts on NetCore Cloud Mail, Office 365.• Troubleshooting all the emails related Issue, including the POP, SMTP, and IMAP protocols, tracking complete mail flow from origin to delivery.• Manage data backup and recovery solutions for clients on various software platforms like NovaStor and Acronis Cloud backup. • Installation and configuration of FortiGate Firewall. VPN configuration, Web Filtering, application control, and Intrusion prevention. • Installation and configuration of Antivirus software such as F-Secure and ESET. Implementing security policies to protect the client’s network form Malware/Ransomware.• Installation and configuration of Finger Tec devices for door access and time attendance software.• Installation and configuration of PABX such as Yeaster• Configuration and installation of SERVER 2008, 2012r2, 2016, ADDS, DNS, Remote Desktop Services & Terminal Services, And Domain User’s Rights and Security.• Set up and configuration of Network Attached Storage (NAS Box); Synology and Q-Nap for data backup and storage. Show less

Deployment and implementation of Information Technology and Services with Bohra IT Solutions team.(Bohra IT Solutions: http://bitssecurityme.com/ )

Computer Pride LimitedSystem AdministratorWorked as part of a proactive team of support staff responsible for delivering high quality, customer-focused professional service. Providing the highest level of technical support and customer service to internal staff.Duties:Deployed new innovative IT solutions for organizations productivity.Managed and maintaining organization’s server Infrastructure.Managed DNS, DHCP, File Servers, and other shared… Show more Computer Pride LimitedSystem AdministratorWorked as part of a proactive team of support staff responsible for delivering high quality, customer-focused professional service. Providing the highest level of technical support and customer service to internal staff.Duties:Deployed new innovative IT solutions for organizations productivity.Managed and maintaining organization’s server Infrastructure.Managed DNS, DHCP, File Servers, and other shared resources.Created and Managed Mailbox Accounts on Microsoft Exchange Server 2010/2012.Keep safe equipment passwords and materials under IT security policy.Server administration, Management of network resources access rights and backups.Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources.Managed network operations including troubleshooting connectivity problems.Installation and configuration, operation and maintenance of systems hardware, software and related infrastructure.Performed daily and weekly backup operations, ensuring all required files and successfully backed up.Analysis, installation, maintenance, and upgrade of computer software and hardware.Achievements:Hardware and software support for corporate clients.Implementation of Sage Pastel Evolution.Implementation of Emergic Mail Array (netCORE Email Archiving Solution) Emergic Mail Array is an On-Premise and cloud-based solution compatible with any email server to help manage an organization’s email messages. A description/overview of the product can found through the link below:https://www.youtube.com/watch?v=zXfNrS2unYQ&feature=youtu.be Show less

Responsible for the installation and maintenance of IT equipment including (but not restricted to) printers, scanners, and workstations.Duties:Computer Hardware and Software Installation and Maintenance.Network and Internet Support.User Support.Server Support.Clients Technical Support.Exam Center Technical Support.