Seasoned, resourceful and Six Sigma Master Black Belt Certified Professional, offering 19 years of successful career and insightful experience in Customer Service Management, Call Center Operations, Developing Quality Control Processes, Service Partner Management, Client Relationship Management & Sales Operations across the Telecom, Consumer Durable, Entertainment, Print Media, Automobile, BFSI & Retail domains. Driving organizational excellence by taking on leadership roles in business excellence, process excellence, and operations management, utilizing extensive experience in diverse industries to deliver exceptional results aligned with organizational goals and triumphs. Exploring challenging leadership assignment to leverage multifaceted competences and deliver outstanding results aligned to organizational goals and objectives thus, driving the organization to next level of excellence.
Ebixcash Global Services Pvt Ltd
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Deputy General Manager OperationsEbixcash Global Services Pvt Ltd Oct 2020 - PresentMumbai, Maharashtra, India• Accountable for the operational & financial performance of the teams through the direct reporting Managers under their span (Team Leads, AMs, DMs, Ms, Sr. Managers)• Build client engagement in terms of monthly Delivery TATs / KPIs etc. thereby managing stakeholders and moving towards aspects of Account Management. • Oversee a combination of both people leadership and business operations accountabilities.• Accountable for client needs, and satisfaction by consistently driving delivery and engagement.• Is in charge of achieving a certain contribution as a percentage of Revenues on allocated projects every month.• Accountable for team morale, engagement, and motivation by recommending engagement strategies and plans.
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Center HeadAssureedge Global Services Pvt Ltd Dec 2017 - Sep 2020Mumbai, Maharashtra, India• Responsible for achieving the branch EBIDTA & P&L.• Presenting the MBR & QBR to the top management and clients.• The role involves production/staff management, taking responsibility for meeting daily SLA targets, collation.
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Head Of OperationsMagus Customer Dialog Pvt Ltd Mar 2014 - Nov 2017Mumbai, Maharashtra, India• Maintained & achieved KPI set by clients & management.• Ownership of achieving the SLA on terms of enrolling online policies.• Optimum Manpower planning, Building Team Spirit, and Attrition control.
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Operations ManagerMagus Customer Dialog Pvt Ltd Apr 2009 - Mar 2014Mumbai, Maharashtra, India
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Assistant ManagerMagus Customer Dialog Pvt Ltd Nov 2006 - Apr 2009Mumbai, Maharashtra, India
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Team LeaderMagus Customer Dialog Pvt Ltd May 2004 - Nov 2006Mumbai, Maharashtra, India
Akil Shaikh Education Details
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R.D.National & W. A.Science CollegeCommerce
Frequently Asked Questions about Akil Shaikh
What company does Akil Shaikh work for?
Akil Shaikh works for Ebixcash Global Services Pvt Ltd
What is Akil Shaikh's role at the current company?
Akil Shaikh's current role is DGM - Operations at EbixCash Global Services Pvt Ltd / Lean Six Sigma Master Black Belt / Business Intelligence / Process Excellence / Service Delivery Expert.
What schools did Akil Shaikh attend?
Akil Shaikh attended R.d.national & W. A.science College.
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Akil Shaikh
Medical Representative | Expert Sales Executive | Hindustan Unilever | Ex-Lupinytt (Lupin)Thane1lupin.com -
Akil Shaikh
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Akil Shaikh
Aws | Aurora Postgresql | Edb Postgres | Azure Flexi | Mongodb | Aws Rds | Oracle Golden Gate |Edb Postgresql Certified Professional Attended University Of PunePune
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