Head - Client Servicing
CurrentResponsibilities:1) Build and nurture strong relationships with existing clients to understand their recruitment needs, challenges, and priorities.2) Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring overall satisfaction.3) Regularly communicate with clients to provide updates on recruitment projects, candidate pipelines, and service delivery timelines.4) Collaborate with internal recruitment teams to develop tailored solutions that meet client requirements and exceed expectations.5) Monitor the progress of recruitment projects, ensuring adherence to quality standards, timelines, and client-specific KPIs.6) Conduct periodic service reviews with clients to gather feedback, identify areas for improvement, and drive continuous service enhancement.7) Develop and execute strategies to optimize revenue generation, maximize profitability, and achieve P&L targets.8) Analyze financial performance metrics, including revenue, margins, and costs, to identify trends, opportunities, and areas for improvement.9) Implement cost-saving initiatives and operational efficiencies to enhance profitability without compromising service quality.10) Collaborate with the business development team to identify upselling and cross-selling opportunities within existing client accounts.11) Participate in client presentations, proposals, and negotiations to secure contract renewals, extensions, and additional business opportunities.12) Provide leadership, guidance, and mentorship to the client servicing team, fostering a culture of accountability, collaboration, and excellence.13) Conduct regular performance evaluations, set performance targets, and provide ongoing feedback and coaching to team members.