• Implementation Company Email server .( Cost Effective Dedicated server ) • Implementation firewall (Cyberrom 200 ING).• Design and Implement Network. (on Site)• Minimizing and maintaining system downtime across Network, Broadcasting Server.(M Studio)• Implementation GOTO Meeting Software for Conducting Meeting..• Oversee all technology operation(e.g Network Security)and evaluate them according to establish goals • Devise and establish IT policies and system support the implementation of strategies set by upper management.• Analyze the business requirements of all department to determine their technology needs.• Assist in building relationship with vendors and creating cost-efficient contracts.• Coordinate IT staff and supervise computer scientists.• Devise and establish IT policies and system support the implementation of strategies set by upper management.• Analyze the business requirements of all department to determine their technology needs.• Manager M Studio Network

Dealing with the Hospitality Management Software & other related solutions.Provide Online & Onsite Software Support.Installation & Implementation of the software.In my role I also handle responsibility of providing training over the Skype / Calls to the Revenue Managers to help understand the product potential for better utilization. For the life of the client with our product I work as a Manager Customer Support for the hoteliers day to day queries, training & respective strategy implementation. Being Managers Customer Support on the floor, We wins, maintains, and expands relationships with assigned region esteemed clients. We are assigned to based on geography, channel, or market, & being the manager customer Support I am expected to take responsibility for clients objectives. I am the Manager Customer Support represents the entire range of company products and services to assigned though may focus on a specific solution or product set if focused for client.. • Dealing with the Hospitality Management Software & other related solutions. • Provide Installation & Implementation of the software. • providing training over the Skype / Calls to the Revenue Managers to help understand the product potential for better utilization. • Entire range of company products and services to assigned though may focus on a specific solution or product set if focused for client. • Design and Implement Network. (on Site) • Managing Network Access Controls according to the user hierarchy. • Implementation & Managing company virus server (E-Set) • Creating operational reports to the management. (Vendor Evaluation Pc Inventory, • Fire wall Reports) • Design and Implement company Fire wall (Untangle) • Design and Implement company storage. (lenova) . .Managing M Studio Network.

Nadastra(Pvt) LtdIT Help Desk Engineer[2007June –up to date] Monitoring Systems access and usage Managing user levels and password Controlling Access to operating systems and Application Software Managing Network Access Controls according to the user hierarchy Restricted unauthorized user loggings Setting up / change / term users in Active Directory (AD) Service-Now and Knowledge Base (KB) queue Tasks and incident processing  Diagnose the PC health problems and PC Health maintain around 5,000 Computers Communicate with PC owner for PC maintenance as required through email Analyze and generate daily, weekly and monthly performance reports PC Services Queue Management EPO configuring &managing WSUS Server configuring & managing. SCCM server managing Update McAfee Virus Guard with latest DAT file. Install latest windows updates. Identify Memory and Hard Disk requirements and make recommendations. Identify and Remove .PST and .MSG files & update PC Tracking Sheet. Drive client/internal communications and manage expectations Update and Maintain Key Performance Indicators (KPI)

 Computer Services Management and Customer Supporting Setting up Computer Network Systems E-mail & Internet Troubleshooting  Assembling and Installation of Computers Troubleshoot Network and System Issues Design and Implement MS Exchange 2003  Design and Implement MS Active Directory Infrastructure

 Installing various Operating Systems Installing various software applications Manage day-to-day troubleshooting of Computers and Networking problems Troubleshooting printer problems Customer Relationship handling