Digitech Services Inc. (www.digitechserve.com) is a Global Business Consulting and Professional Services Organization Headquartered in Phoenix, Arizona, USA, a Certified Minority Business Enterprise (NMSDC Corporate), providing Management Consulting, Product Development, Engineering, and IT Professional Services. At Digitech Services Inc., our vision is clear - to provide world-class services that drive meaningful transformations. Our core focus areas are:• Business Consulting• Product Development • Engineering Services• Data Analytics and AI Services• Business Applications• Cloud and Digital Services• Customer ExperienceWe're not just offering solutions; we're building partnerships that last.

Lead and provide strategic direction to the digital engineering tools team for an artificial intelligence (AI) powered defense product, overseeing product development from inception to market launch.▪ Shaped the core product functionality and customer outcomes for the product launch▪ Created Artificial Intelligence (AI) tool to streamline workflow using OpenAI API.

Own and manage the on-road tracking technology for all Amazon delivery drivers globally handling 250k itineraries per day. Additionally, piloted and launched a new product which improved delivery efficiency by 25-30% in specific markets. Created the vision for the product which includes global expansion, improved customer experience, and integration of the technology into the delivery planning process in an automated manner—generating $25M in annual savings and a 6,500-ton reduction in carbon emissions.

Full product management responsibilities for the company’s entire product portfolio and long-term strategic vision, leading all product lifecycle activities including roadmap development, go-to-market planning, release management, and customer experience. Conduct extensive global market research and track customer insights for inclusion in future product development efforts. Influence thinking at the Executive and Board level, compiling data and delivering presentations to the senior leadership team regarding emerging risks, opportunities, and recommended changes to company strategy.• By direct request from the Board of Directors, devised, delivered, and executed a plan that successfully grew the company user base by 30% compared to the prior year—in addition to a 20% gain in customer expansion• Created and executed a customer program that was the shortest time-to-profit in company history and accounted for 8% of global revenue in its first quarter• Successfully launched 2 new products and quarterly major flagship product updates across NA, EMEA, and APAC

Served as product manager for the company’s flagship software application, OpticStudio, implementing a newly-established product strategy and holding responsibility for all product lifecycle activities including roadmap development, go-to-market planning, release management, and customer experience. Collaborated extensively with the Executive Team on product development/strategy issues.• Delivered the single most significant product pivot over the last decade, centered on a Design for Manufacturability (DFM) initiative that addressed a 20-year competitive disadvantage• Led competitive analysis efforts to improve data-driven decision making, leveraging customer feedback to formulate product vision and help drive awareness, market share, and revenue for the company’s primary software product • Collaborated with Senior Leadership and Product R&D teams to develop a new product development process that increased efficiency and slashed costs • Saved the company nearly $5M over three years by recommending a halt on the development of certain new product features and technologies not supported by market data, presenting compelling evidence to the Board and Executive Team• Championed an innovative product process that enabled detailed daily output regarding changes to each feature, allowing for greater alignment in development efforts and better management of customer expectations on future releases

Partnered with cross-functional teams to determine user needs and demonstrate software product solutions, playing a vital role in determining product concepts, strategy, and direction based on customer feedback.• Presented key account feedback to the Executive Team that resulted in the change of direction for a struggling product• Pioneered new role focused on building relationships with both strategic customers and new users to increase revenue

Provided hands-on support to the company’s global software install base, facilitating in-person and online technical training courses and collaborating with development/production teams on testing new features and products. • Created the company’s first online training course and delivered presentations to industry partners on new technologies

Provided hands-on support to the company’s global software install base, facilitating in-person and online technical training courses and collaborating with development/production teams on testing new features and products. • Created the company’s first online training course and delivered presentations to industry partners on new technologies

• Designed laser safety test station for production line; managed FDA laser safety compliance

• Wrote lens testing software using Matlab, in order to conduct quality assurance of products manufactured in China• Managed relationships with vendors and optical contractors to support the development of new products

Laser Tech Development Group• Designed and tested spectrometer project

• Developed dual-lens autofocus method using Matlab, removing need for manual focusing of 3D projectors• Assisted in Intelligent Backlight project to create a new and innovative backlight in mobile devices

• Fiber optic lasers: used LabVIEW to code beam analysis software • Used MATLAB to develop software to analyze density of states data from spectroscopy of crystalline structures

• Designed, created, and characterized waveguides using high energy femtosecond lasers