* Director of Operations & Customer Service - (March 2024) @ Custodia. Com * Director of Customer Experience (Dec 2022 - Nov 2023 @ Branthaven Homes Inc.* Director of Operations (Jul 2021 - Nov 2022) @ Xeon Construction & Consultancy Services* Senior Manager/Director Services & Operations (Jan 2021 - June 2021) @ Cornerstone Building Brands

At ADI Developments our mission is to be recognized as the premier name in real estate, delivering exceptional service in every community we build. Every day in every way, we work towards this by replacing worry with peace of mind and by going above and beyond the expected to introduce unparalleled service into every step of the home ownership process.

Director Of Customer ExperienceFreed Developments (Dec 2017 - Nov 2018)A Peter Freed owned company. An Ontario land developer and home builder of Low-rise & high-rise condominium/ homes. Reporting directly to the VP of Land Developments and responsible for Customer Care Related activities and strategies. Manager / Consultant for Member Services Ontario Chiropractors Association (OCA) (Jan 2017 - Dec 2017)The OCA represents Ontario’s chiropractors. Established in 1929, it serves members and the public by advancing the understanding and use of chiropractic care. My mandate was to provide exceptional member experience to our over 3000 members through the optimization of our support teams.Manager / Consultant for Orphan Care Donor ServicesIslamic Relief Canada (IRC) (Nov 2016 - Feb 2017)Islamic Relief works with communities to strengthen their resilience to calamities, and provide vital emergency aid when disasters occur. They help the impoverished access basic services, including education, water and sanitation, as well as healthcare. My Mandate was to conduct an analysis of current Orphan care Donor services and provide recommendations to improve satisfaction, productivity, and retention.Director Client Services (COS)ADP Canada (Aug 2015-Oct 2016)At ADP, we’re developing innovative products and services to help our customers save valuable time, make the most of their employees and resources, and boost their bottom line. Leading provider of computerized transactions processing, data communications and information services. As Director of Client Services my mandate was to lead my teams to service excellence through an inspired approach that fosters employee engagement, customer satisfaction and delivers on quality performance.Director Customer SuccessNTG Clarity (May 2014-June 2015)Reporting to the CEO and responsible for customer service strategies including on-boarding, customer satisfaction, expansion & retention in a Saas start-up environment

Reporting to the Sr. VP of Operations, with operational responsibility of 4 Departments and the development of a Customer Experience plan. Department head for 5 Managers/Directors and 60+ staff in the Condo/Property Management, Design & Décor, MasterCare, Warranty, and Customer Relations group

Reporting directly to the Director of Care Operations, responsible for customer care and contact center operations for 100+ corporate showrooms and associate dealers. Reporting departments include i.e. Data & Order Processing, Customer Service, Quality & Training, Warranty Service, Technical Sales Support, Load Planning & Scheduling, Production Scheduling, & Reporting

Manager, Customer Contact Center Operations – 2002-2004Call Center Supervisor, Sales/Service & Internet Technical Support – 1998-2002 Manager reporting to VP of Customer Care, directly responsible for an annual operations budget of $12 Million. National, 24/7, bilingual contact center managed by 4 operations managers with 5-7 direct reporting supervisors and approximately 100 front line staff each.

Call Center Team Manager, Bilingual Customer Care Reporting to senior operations’ manager with 20–25 direct reports at the companies National 24/7 contact center. Responsible for maximizing sales, reducing operating costs and providing quality training and support to front line staff. •