Akil Kj Bhat Email & Phone Number

Bengaluru, Ka, In

Greater Bengaluru Area

🔸 Leads Retention/Churn Management and Customer Experience initiatives across web and mobile platforms.🔸 Actively involved in Acquisition/Discovery projects, driving growth in D2C e-commerce.🔸 Owner of the Technology-Support POD: Addresses issues for all internally developed technology tools, from UI to last-mile app, ensuring end-to-end problem resolution.🔸 Key Representative for Technology in Cross-Functional POD: Collaborates with CXOs to solve key customer-facing issues, bridging the gap between Technology and Customer Experience.📍Key Achievements: ▶️Product Development: Led 0-1 projects in Product Description Pages, Chatbots, and Checkout Systems, ensuring seamless user experiences. ▶️Chatbots & Automation: Implemented chatbots, segment-driven architecture, and DIY workflows, achieving a 90% automation rate in customer support. ▶️Category Management: Developed a Category Management System across four business lines, managing 20K+ products. Launched the Charge Engine, boosting ARPU by 12-15%. Created a Self-Serve tool, reducing task time from 2 days to 15 minutes. ▶️Acquisition Funnel: Transformed the acquisition funnel, boosting conversions by 32% through optimized PLP to PDP journeys and Checkout Systems. ▶️Autopay Systems: Owned and implemented Autopay systems for renewals, achieving a 6X increase in sign-ups through a recent revamp. ▶️Rent-to-Own: Owned and implemented new pitch journeys, improving conversion rates by approximately 20%, resulting in an incremental revenue of Rs. 10L per month. ▶️Integration & Systems: Led third-party SDK integrations, survey tools, and loyalty/retention systems, aligning product vision with business goals.

Greater Bengaluru Area

Bengaluru, Karnataka, India

Pioneered India's first-ever rental marketplace, facilitating seamless transactions. Led marketplace dynamics, ensuring balanced supply and demand. Launched 200+ SKUs, diversifying product portfolio. Achieved positive revenue growth during COVID-19 with innovative strategies. Managed site-wide offer strategy for customer acquisition and retention. Spearheaded conversion optimization experiments, leveraging data insights. Enhanced brand visibility through strategic partnerships. Utilized data-driven approach to ensure customer-centricity. Collaborated with 8+ teams, implementing SOPs for seamless customer experiences. Successfully launched a marketplace across 8 cities.Crafted site-wide offer strategies, optimizing conversions with a 36% reduction in costs. Elevated brand visibility through impactful partnerships with major brands like Gpay, CRED, HDFC, and ICICI. Launched new products, driving a 22% increase in ARPU via growth hacking strategies. Pivotal in steering initiatives beyond the defined scope, contributing to dynamic organizational growth.

Bengaluru Area, India

Led successful revamp of KYC process, reducing delivery lead times. Built and managed highly effective team of 6 members after interviewing 100+ candidates. Provided vital insights to product/tech teams for streamlining KYC management tools. Boosted Inside Sales team revenue contribution from 31% to 42% within 3 months. Achieved 120% reduction in average response time, driving significant increase in conversion rates.

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Chennai

Worked on the business development team. Managed to acquire two new orders during my tenure.