-Ability to troubleshoot a huge variety of possible problems by leveraging resources available i.e. Webex/ Internal Knowledge Base/ Bugzilla/ HCL-Provide proactive and reactive assistance to all external customers-Log all case management details into salesforce -Perform duties as assigned by management -Record and document all issues related to customers both internal and external -Log all testing, troubleshooting and research done in process of… Show more -Ability to troubleshoot a huge variety of possible problems by leveraging resources available i.e. Webex/ Internal Knowledge Base/ Bugzilla/ HCL-Provide proactive and reactive assistance to all external customers-Log all case management details into salesforce -Perform duties as assigned by management -Record and document all issues related to customers both internal and external -Log all testing, troubleshooting and research done in process of resolution -Ensure proper managing of the initial call from the customer -Follow company guidelines for Service Level Agreement (SLA) for responding to customer calls/E-mails-Follow-up with customer regarding outstanding issues-Ability to work in a fast-paced environment and manage multiple issues simultaneously-Maintain a current level of knowledge on VMware products and new vulnerabilities and/or threats -Maintain a friendly, open, approachable, positive attitude Show less

-Managing Vmware ESX and ESXi hosts.-Analyze customer's needs; develop long-term strategy, based on knowledge of customer's current network, equipment and business, of how services can competitively meet customer's communication needs.-Based on detailed knowledge of the client's network - recommend specialized services and applications to customer's technical staff and management.

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