Product Designer
CurrentUX/UI Design: Designed user-friendly platforms such as the feedback platform, which enables customers to share their opinions easily, and internal systems like the attendance and finance request modules. These platforms have improved operational efficiency by 30% and increased user satisfaction by 25%.Marketing Materials & Campaigns: Redesigned and prototyped the Sunfresh ice cream cups, utilizing vibrant color schemes and strategic information placement to drive a 15% increase in sales. Created website banners for various discount promotions, which significantly boosted online sales during Black Friday, Christmas, and other major events by 40%.Redesign of Food Packaging: Led the redesign of the FoodCo bread packaging by improving the visibility of key information and incorporating QR codes for customer feedback. This redesign resulted in a 40% increase in customer interaction and feedback engagement.Designed broadsheets and marketing materials for key promotional periods, including Black Friday, Christmas, Valentine's Day, and FoodCo's 40th Anniversary, which contributed to increase in in-store traffic and sales.Customer Engagement Tools: Designed feedback stands placed at cash points, facilitating easy QR code scanning and website access, resulting in a 25% increase in customer feedback submissions.Designed a whistleblowing platform ('Sorosoke'), enabling anonymous reporting and fostering a culture of accountability within the company.Cross-functional Collaboration: Worked closely with the Marketing, Operations, Pricing, and Online Delivery teams to create cohesive and impactful designs for both offline and online marketing initiatives.Collaborated with the HR and Finance teams to develop user-centric modules that streamline internal processes, such as the employee appraisal platform and the vendor onboarding module, enhancing operational efficiency by 40%.