• Managed inbound and outbound calls, addressing over 200 customer inquiries weekly with a 95% satisfaction rate.• Utilized multiple web-based applications for thorough investigation and verification of customer information.• Reviewed, verified, and updated 100+ customer loan applications per week to determine eligibility, ensuring compliance with company policies and regulations.• Increased customer satisfaction by 25% through prompt and professional handling of inquiries, building trust in Propel’s services.• Boosted lead conversion rates by 18% by providing expert guidance on loan products and setting up new accounts.• Collaborated with team members to achieve both individual and team goals, consistently surpassing targets by 15%.

• Collaborated with clients to understand their needs and deliver tailored solutions, maintaining stakeholder satisfaction ratings above 90%.• Implemented strategic HR guidance, resulting in a 20% increase in organizational efficiency within 6 months.• Applied sales techniques to market recruitment services effectively, resulting in the acquisition of10+ clients and successful placements of over 70 professionals within one year.• Managed the end-to-end recruitment process for multiple clients, resulting in a 50% improvement in recruitment outcomes.• Drove a 25% boost in productivity and recruitment outcomes by coaching juniorconsultants, ensuring exceptional service delivery for clients and candidates.• Utilized applicant tracking systems (ATS) and other recruitment tools to manage candidate pipelines efficiently and track recruitment metrics.• Skillfully negotiated compensation packages, securing top talent and fostering long-termclient satisfaction.• Led intake meetings with hiring managers to understand role requirements and businessobjectives, driving a 20% increase in the efficiency of the selection process.• Efficiently sourced and placed 50+ tech professionals, such as Software Engineers (Full-Stack, Front-end and Back-end developers proficient in C#, .NET, Java, Angular JS, Node.js, React, Flutter and other technologies), Product Designers, Product Managers, Project Managers, Business Analysts, Solution Architects, Data Engineers, Technical Support Engineers, Cybersecurity Experts, and others, within 1 (one) year, leading to improved team performance and project delivery.

• Served as a strategic partner to business leaders and employees within the IT department, providing guidance and expertise on various HR matters including talent acquisition, performance management, employee engagement, workforce planning and training and development.• Led full-cycle recruitment efforts for technical positions, including software engineers, cybersecurity specialists, IT architects, and project managers, filling 300+ IT positions over a 3.5-year period.• Achieved and sustained a 92% average customer service rating from internal clients andemployees by proactively identifying customer needs and ensuring meticulous attention to detailin HR activities.• Maintained high-quality candidate and hiring manager experiences by consistently providingtransparent progress updates, contributing to a 30% boost in positive stakeholder feedback.• Continuously improved recruitment outcomes by implementing insights from proactive feedbackgathering and recruitment workshops, resulting in a 20% boost in response rates and a 25%improvement in interview success rates.• Maintained a 90% satisfaction rate from candidates and hiring managers, by fostering meaningfulrelationships and consistently delivering an extraordinary candidate experience.• Acted as a point of contact for candidates during the selection process, championing their needsand building influential relationships with them, leading to a 15% increase in successfulplacements.• Provided coaching and mentorship to junior HR Officers, resulting in a 20% increase in productivity.• Utilized networking, relationships, sourcing initiatives, and employer branding to build candidatepools, leading to a 30% improvement in candidate quality and enhancing the effectiveness of theselection process.• Successfully facilitated the onboarding of new employees and enhanced the onboardingprogram, resulting in a seamless transition and a 30% boost in new employeesatisfaction.