IT manager with 20+ years of professional experience in systems engineering,network engineering, infrastructure and organizational management. Skilled intechnical leadership with a keen attention to detail, excelling in advancedtroubleshooting through an analytical approach. Highly enthusiastic about buildingcross-functional teams and mentoring team members to succeed in buildingrelationships with executives, peers, and clients.Soft Skills Social, Organizational, Team Building, Writing, ManagementGraphics Development ToolsAdobe Suite, 3d Studio Max / Maya, SketchUpEnterprise Security Threatlocker, Defender, Huntress, WebRoot, CyberCNSEnterprise Operating systemsWindows Server, Windows Desktop, VM-Ware, Mac OS, LinuxCloud Infrastructure TechnologiesS/I/DaaS, Entra ID, Google, AWS, AISr. Systems Engineer OrlanTech - Orlando, FL (Full remote)▪ Provided area onsite and remote support servicing clients inGeorgia, Alabama, and the Carolinas▪ Created new / improved documentation and procedures forclient related processes for support and infrastructure▪ Improved internal communication channels, managed fieldservices team and created service coordination managementteams1Path Systems – Atlanta, GA (Hybrid remote)▪ Lead a team of eight engineers and maintained stats, metrics,and ticket flow, for enhanced performance improvement▪ Managed direct customer service relationships, analyzedenvironments, and provided technology solutions▪ Improved service relationship with the largest clients by gaininga better understanding of the client's technology needs andimplementing solutions. Clients reported to seniormanagement, appreciation of improved relations and systemperformanceSpecialties: NetworkingCisco: Undergoing CCNA StudiesWindows: server 2003 / 2008Linux: Free BSD, apacheAdvanced Network understanding SubnettingSummit Hosting – Atlanta, GA (Hybrid remote)▪ Managed company’s largest customer accounts providing both,technical and non-technical support▪ Installed / upgraded / managed server hardware within thecompany's datacenter▪ Built out complete bottom-up Hyper-V and AD environmentsand performed live migrations to the new hardware▪ Developed and managed Disaster Recovery solutions forvarious environments across multiple platforms for multiplecustomers
Listed skills include Windows Server, Networking, Technical Support, Cisco Technologies, and 14 others.