Akin Makinde Email & Phone Number

London, England, GB

London Area, United Kingdom

Walr is a data creation partner unifying smart technology and thoughtful expertise to drive our customers' growth. Our mission is to delight through dedication. That commitment extends not only to our customers, but to our employees located across the globe in the UK, Nordics, India and the US.

London Area, United Kingdom

• Supporting the Leadership Team and 300+ users providing 1st and 2nd level support across all Enable sites in Wandsworth.
• IT Support and Troubleshooting: Provided swift and effective resolution of IT incidents and service/change requests. Developed protocols to minimise system downtimes and maintain service quality.
• IT Operations: Managed the maintenance of Enable technology platform, including Microsoft 365, websites and portals, business applications, network infrastructure and other relevant technologies.
• Business Relationship Management: Solo primary IT point of contact for business colleagues, volunteers fostering strong relationships across the organisation. Anticipated educational and administrative needs to align.
• Cyber Security Management: Established and enforced robust cyber security protocols. Conducted regular systems assessments and delivered staff training on security best practices.
• Vendor Management: Maintained productive relationships with technology vendors and service providers. Negotiated contracts and manage vendor performance to ensure value for money and service quality.

London, England, United Kingdom

• Supporting the IT Director with a team of 5 providing 1st and 2nd level support across euNetworks globally.
• Maintaining strong relationships across the leadership team, internal clients, suppliers and IT.
• Develop and deliver effective communication tools, business tools and processes to unlock growth and efficiencies in atimely fashion.
• Responding to technical queries of internal customers, using a ticket system
• Acting as main point of contact for troubleshooting, office management and escalation
• Managing client hardware and software and assessing needs of internal customers and global sites.

City Of London, England, United Kingdom

City Of London, England, United Kingdom

• Supporting the Head of IT with day-to-day tasks, meetings and critical issues that may arise. Help strengthen our current andfuture IT landscape and strategy.
• Develop and deliver effective communication tools, business tools and processes to unlock growth and efficiencies in atimely fashion.
• Maintained and developed the companies IT infrastructure and applications.
• Advised on IT solutions that will best help the company grow and perform more efficiently.
• Worked with the Managing Director to ensure projects are completed on time and to budget.
• Managed 3rd parties to ensure everyone delivers tasks on time and in full to work to a successful outcome.

Accountable for the IT Operational Services supporting the HATS healthcare transport services business across all functionalareas 24/7. My responsibilities are varied and include incident management, change management and support, problemmanagement, desktop engineering and end-user services, data operations, and IT operational handover and governance.IT.

Bromley, United Kingdom

I am achieving customer satisfaction level by offering high-quality IT, software, and technology services. Identify and resolve potential problems of all clients in line with SLA. I maintain inventory records and databases containing information regarding licenses, warranties, and service agreements for organisation's hardware and software. I manage.

London, United Kingdom

I have offered expert recommendations regarding operational policies and procedures; encouraged staff to follow all policies and procedures of company. I have delivered strategic leadership to ICT Service Desk Manager in the monitoring of a team of 10 members. I am managed staff rota to confirm availability of staff throughout the week. I prepared.

London, United Kingdom

I have identified and resolved more complex problems to the appropriate person. Supervised the operation of various servers, hosts systems, and network components. I have offered technical assistance for live events, meetings, and conferences by operating and repairing electronic equipment. I have assessed and troubleshot desktop and PC issues at customer.

Richmond

I have supervised a team of four night shift members and formulated reports to inform IT service desk manager about outstanding incidents, problems, issues, and suggestions for shift. Executed routine maintenance on companies IT and telecoms systems. Updated end-users and continuously updated tickets with correct and accurate information. Received and.

Bachelor'S Degree, Business And Information Technology

Modules – Computing & Programming, Communication Systems, Career Management, Computer Systems, Organisation Behaviour, Digital Media.

It Practitioner, It

Computer Systems, Business Calculations, Media Technology, E-Commerce, Database Management Systems, Business IT Project, Software.