Akin Makinde Email & Phone Number

London, England, Gb

London, England, Gb

London Area, United Kingdom

Walr is a data creation partner unifying smart technology and thoughtful expertise to drive our customers' growth. Our mission is to delight through dedication. That commitment extends not only to our customers, but to our employees located across the globe in the UK, Nordics, India and the US.

London Area, United Kingdom

Supporting the Leadership Team and 300+ users providing 1st and 2nd level support across all Enable sites in Wandsworth. •IT Support and Troubleshooting: Provided swift and effective resolution of IT incidents and service/change requests. Developed protocols to minimise system downtimes and maintain service quality.•IT Operations: Managed the maintenance of Enable technology platform, including Microsoft 365, websites and portals, business applications, network infrastructure and other relevant technologies. •Business Relationship Management: Solo primary IT point of contact for business colleagues, volunteers fostering strong relationships across the organisation. Anticipated educational and administrative needs to align IT services and applications with organisational goals. Communicated effectively with stakeholders at all levels, translating potentially complex IT concepts into clear, user-friendly language. Collaborated with department heads to ensure IT enhancements and project outcomes deliver functional value and user satisfaction.•Cyber Security Management: Established and enforced robust cyber security protocols. Conducted regular systems assessments and delivered staff training on security best practices.•Vendor Management: Maintained productive relationships with technology vendors and service providers. Negotiated contracts and manage vendor performance to ensure value for money and service quality.•Project Management: Lead IT projects from inception to completion, ensuring they are delivered on time and within budget. Provided regular reports on project status to stakeholders.•Governance and Compliance: Lead and continually monitor our operations to ensure that it complies with all industry and government regulations. Developed and implement IT policies to support organisational strategies and compliance with GDPR. Regularly review and update policies to reflect the changing technology landscape and regulatory requirements.

London, England, United Kingdom

Supporting the IT Director with a team of 5 providing 1st and 2nd level support across euNetworks globally.• Maintaining strong relationships across the leadership team, internal clients, suppliers and IT.• Develop and deliver effective communication tools, business tools and processes to unlock growth and efficiencies in atimely fashion.• Responding to technical queries of internal customers, using a ticket system• Acting as main point of contact for troubleshooting, office management and escalation• Managing client hardware and software and assessing needs of internal customers and global sites.• Onboarding and Offboarding of computer systems (hardware and software) for euNetworks staff across Europe• Supporting the Information Security Management Systems (ISMS) for the London office• Supporting and Maintaining AV moderation of web conferences and webinars• Administration of cloud-based applications• Managing the purchase of IT material and components

City Of London, England, United Kingdom

City Of London, England, United Kingdom

Supporting the Head of IT with day-to-day tasks, meetings and critical issues that may arise. Help strengthen our current andfuture IT landscape and strategy.• Develop and deliver effective communication tools, business tools and processes to unlock growth and efficiencies in atimely fashion.• Maintained and developed the companies IT infrastructure and applications.• Advised on IT solutions that will best help the company grow and perform more efficiently.• Worked with the Managing Director to ensure projects are completed on time and to budget.• Managed 3rd parties to ensure everyone delivers tasks on time and in full to work to a successful outcome.• Reacted to variances and changes of direction with a positive outlook, adjusting project plans where needed andmanaging the adjustments with all team members involved.• Liaised with peer management team/clients to identify their needs and to advise them objectively on IT Solutions thatmay improve efficiency in their tasks.• Agree costs, timescales and standards to be met and monitoring these throughout each project.• Keep management updated on progress by producing reports and presentations for the Board.

Accountable for the IT Operational Services supporting the HATS healthcare transport services business across all functionalareas 24/7. My responsibilities are varied and include incident management, change management and support, problemmanagement, desktop engineering and end-user services, data operations, and IT operational handover and governance.IT Operations Management Profile· Managing IT operations support across the UK region· Defining IT operational policies and procedures for the European region· Acting as the relationship manager for IT both internally and externally· Lead a global 24/7 Service Desk team to provide 1st line support (night) 2nd-3rd line support (day) to the HATS 1000user base· Co-ordinating the shared Level 2 / Level 3 Infrastructure & Application Support teams· Acting as a point of escalation for all IT issues experienced in HATS· Undertaking external service reviews with vendors and clients· Inhouse bespoke software for the NHS such as Cordic and ClericService Level Management and Continual Improvement Report Profile· Managed a dynamic team of multi-disciplinary resources to resolve incidents· Leading the Problem Management process and leveraging local resources· Managing all Service Operations processes for PTS and HTS.· Driving continuous improvement of all operational processes and procedures· Performing regular internal Service Reviews with each functional areaPeople Management Profile· Acting as the primary interface for HATS IT, ensuring a focus on NHS, CCGS, Mental Health Trusts and Local Authoritiesbusiness.· Managing the IT Operations and Data Operations, including 1:1s, performance management, training and objectivesetting.

Bromley, United Kingdom

I am achieving customer satisfaction level by offering high-quality IT, software, and technology services. Identify and resolve potential problems of all clients in line with SLA. I maintain inventory records and databases containing information regarding licenses, warranties, and service agreements for organisation's hardware and software. I manage procurement activities, meet customers’ demands through delivering multiple orders on time. I am leading recurring communications with TIG (MSP), Capita, FD, and IT Manager to effectively relay status and technical updates. ¨ Attained and maintained fix rate up to 95%; slashed tickets/calls to service desk within 300-400 tickets meeting lower than the contractual agreement with suppliers of 500 tickets. ¨ Spearheaded projects, including Windows 7, 8.1, and 10 infrastructures restructure, 365, and Skype within budgetary and time constraints. ¨ Reduced contract costs through increased internal performance with Capita for a new printer solution for business, by expertly expediting new SLAs, eliminating wasted prints, and improving document security. ¨ Enhanced user experience by devising and employing a transition plan with Capita for the business.

London, United Kingdom

I have offered expert recommendations regarding operational policies and procedures; encouraged staff to follow all policies and procedures of company. I have delivered strategic leadership to ICT Service Desk Manager in the monitoring of a team of 10 members. I am managed staff rota to confirm availability of staff throughout the week. I prepared statistics and reports (KPIs), reflecting performance of an operational service. ¨ Directed general configuring and troubleshooting Mac desktops and laptops including OSX 10.8 - 10.10, Apple Mail and iCal, Mac Office Suite, and email systems. ¨ Embedded all processes and supported IT customer services manager with driving improvements across other areas of IT; suggested ongoing improvement of the process. ¨ Led problem manager to set problem management process within service desk and access control team.

London, United Kingdom

I have identified and resolved more complex problems to the appropriate person. Supervised the operation of various servers, hosts systems, and network components. I have offered technical assistance for live events, meetings, and conferences by operating and repairing electronic equipment. I have assessed and troubleshot desktop and PC issues at customer premises.Guided service desk staff on changes or deployments that affect volumes at the service desk.Rendered first/second line support for over 1000+ RCN users UK wide IT and audio visual systems.Managed VIPs customers and confirmed that the highest level of service provided to exceeds expectations.Maintained AV SLA's with punctual schedules to set up, operate, maintain and repair equipment used to enhance live events, meeting and conferences such as microphones, video recorders, projectors, lighting and sound mixing equipment.Offered exceptional services and resolved all customers’ issues, while offering first level support.

Richmond

I have supervised a team of four night shift members and formulated reports to inform IT service desk manager about outstanding incidents, problems, issues, and suggestions for shift. Executed routine maintenance on companies IT and telecoms systems. Updated end-users and continuously updated tickets with correct and accurate information. Received and responded to IT Service Desk phone calls, log as Incidents, and service requests. Communicated with suppliers to order new/replacement IT equipment. Assessed and promptly resolved complex technical issues with unique blend of creativity. Developed and implemented help desk policies and procedures to ensure everything runs efficiently and smoothly.

Bachelor'S Degree, Business And Information Technology

Modules – Computing & Programming, Communication Systems, Career Management, Computer Systems, Organisation Behaviour, Digital Media.

It Practitioner, It

Computer Systems, Business Calculations, Media Technology, E-Commerce, Database Management Systems, Business IT Project, Software.