Provide technical support to end-users on various IT issues through phone, email, and remote desktop tools.Troubleshoot and resolve hardware, software, and network problems in a timely and efficient manner.Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.Manage user accounts in Active Directory, Exchange Server, and SharePoint.Monitor and maintain network infrastructure including routers, switches, firewalls, and VPN connections.Collaborate with other teams to resolve complex issues and escalate as needed.Document support activities in the ticketing system and maintain accurate records.Participate in on-call rotation for after-hours support.

• To act as a single point of contact for all user incidents, requests and general communication on services for eStream Key Account Services Support (Class D, & E customers).• To restore ‘normal service operation’ as quickly as possible in the case of disruption & follow up till incident resolution life cycle.• To enhance customer relationships, meeting organizational & operational objectives.• Prompt communication of incident status & progress to customers, & in house till resolution.• Systematically troubleshoot incidents through all point of failures and attempt resolution of such incidents for all links being managed.• Escalate all unresolved incidents to affected Supplier support (Outsources service support) / eStream 2nd/ 3rd level support and follow through to resolution life cycle.•Proactively monitor and maintain estream's network, including Transmission and IP devices, using network monitoring systems.• Effectively handle network support calls, interact with internal and external customers, and address operational issues and network events using Estream's established protocols.• Responsible for ensuring that service level target is adhered to during incident resolution process.

Attracts potential customers by answering product and service questions, suggesting information about other products and services.Responding to customer inquiries and complaints in a timely and efficient manner.Maintains customer records by updating account information.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Type in data provided directly from customers.Create spreadsheets with large numbers of figures without mistakesVerify data by comparing it to source documentsUpdating existing data and Retrieving data from the database or electronic files as requestedPerform regular backups to ensure data preservation Sort and organize paperwork after entering data to ensure it is not lostProvides direct support in the day-to-day operations on