• Gathering, analysing, and documenting business, functional and data requirements from stakeholders and defining strong acceptance criteria  • Gathering, documenting, and maintaining 'As Is' and 'To Be' business processes.  • Documenting solution deliverables within a Technical Functional Specification documentation, requirements catalogue, user stories, wireframe etc.  • Leading and facilitating meetings and workshops of varying sizes and composition to ensure that all stakeholders' needs are captured and recorded.  • Facilitating workshops and creating process maps for business process changes and projects   • Self-managing BAU requests, business changes and projects   • Working closely with Applications Development team to assist with business-as-usual activities. • Work closely with Subject Matter Experts (SME’s) to capture, assess, and analyse business requirements • Business process mapping and re-engineering  • Translate business requirements into technical stories for the use of a development team.  • Run workshops to elicit requirements from users and stakeholders.

• Successfully led and collaborated with team members and third parties complete complex, challenging projects on time and within budget• Led new Agile team to next developmental stage within record time, by providing teams with thorough training and mentorship.• Enhanced delivery rate by 35% by creating and implementing team collaboration sessions after every second sprint.• Enabled a new scrum team to increase turn around by 40% using agile practices and methodologies.• Enhanced a 55% Decrease in cycle times and met target margins by systematically executing Agile methodologies. • Identified, removed, and escalated risks, roadblocks, and cross-team dependencies.• Utilize servant leadership approach in leading two cross-functional teams into becoming high-performing teams.• Administered Scrum ceremonies (events and activities) and ensured the team realised value from them (Sprint Planning, Daily Scrum, Sprint Review, Retrospective, and Backlog Refinement).

• Created and onboarded teams for process improvement and project actualization.• Investigated business needs and document them for further analysis and improvements. • Document requirements to improve business operations and make necessary solution suggestions. • Increased by 24% route profitability using Agile methodologies. • Facilitated communication and information exchange across teams for collaboration and development. • Identified, removed, and escalated risks, roadblocks, and cross-team dependencies. • Analysed bus operations; identified gaps and mitigations for service improvement. • Reduced by 60% unauthorized deviation from schedules by the operators.

• Facilitated compliance discovery sessions and documented the findings for full compliance analysis. • Documented operational processes (As-Is and To-Be) while performing GAP analysis. • Developed a daily deployment template of 200 fleets of BRT buses according to prescribed headway & route schedule. • Planned with maintenance department and achieved 68% fleet capacity utilization & downtime minimization. • Devised and executed plans with a team of 7 to reduce commuter waiting time by 40% across all shelters. • Increased by 22% the Implementation of transport planning and operations techniques in transport management.

• Facilitated bus operations and requirements gathering. • Documented and captured requirements to improve bus transport business operation. • Contributed to business process modelling. • Implementation of transport planning and operations techniques in transport management • Preparation of monthly KPI for operator’s performance assessment • Monitor the state of infrastructure, report damages, and assist in recovering the cost of repairs from the culprit. • Monitor the physical state of the BRT buses, cleanliness, state of tires, windscreen, and bus seats to ensure set standards are being adhered to by the operator.