Akinola Shonubi Email & Phone Number

Lagos, Nigeria

• Reviewed and analyzed reports, records, and directives to obtain data required for planning department activities.
• Executed appropriate staffing and budgetary plans to align with business forecasts.
• Identified cost improvement changes and cost savings plans to increase company savings.
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.

• Managed a team of 20+ user experience representatives to achieve an average of 89% of day-to-day KPIs through weekly stand-ups.
• Reduced customer complaints by 40% by implementing a customer support protocol that provided users with an email response within 24 hours.
• Spearheaded the initiative to measure user experience through a system of surveys and documentation.

• Interfaced with stakeholders and customers via phone calls, emails, and in person, by using CRM software to track the users and their problems.
• Directed 100+ inquiries of patients, users, and cross-functional teams from email and phone calls and resolved 95% of the issues.
• Escalated 5% of the inquiries of users to the appropriate channels in a timely manner.

• Successfully developed three app designs, overseeing the entire process from initial research to seamless handoff to developers.
• Collaborated with the development team to establish a new design system and brand guidelines, resulting in a 100% improvement in team efficiency.
• Conducted usability testing to ensure intuitive and user-friendly designs and created functional prototypes to validate design concepts.

Remote

• Worked closely with a cross-functional team of designers and developers to oversee the end-to-end product development process.
• Utilized Jakob Nielsen's Usability Testing metrics to evaluate the existing product, identify challenges, and implement effective solutions.
• Created intuitive and efficient user flows to enhance the overall user experience.
• Designed the user interface (UI) for the web application, focusing on aesthetics, functionality, and user-friendliness.

• Spearheaded the design and development of the mobile landing page.
• Prioritized user experience by implementing design strategies that catered to the needs and preferences of the target audience.
• Created prototypes to visualize design concepts and conducted usability testing to optimize the product.
• Assisted in quality assurance processes to identify and resolve design-related issues.

• Pioneered the creation of a comprehensive design system, serving as the foundational guideline for both developers and designers.
• Crafted user-friendly UI designs that align with project objectives.
• Developed prototypes to visualize design concepts and conducted user research to optimize user experiences.
• Designed marketing materials to effectively represent and promote various brands within the company's portfolio.

Lagos, Nigeria

• Exceeded set target by 25% by developing a successful marketing campaign to existing and new customers.
• Established and maintained relationships with 40 new clients monthly in the span of 3 months to successfully generate over N8 Million monthly by pitching.
• Facilitated the expedition of priority orders by using a 3-step process that included focusing on the client's needs.

Lagos, Nigeria

• Created visually captivating graphics, infographics, and illustrations for AgriBusinessNG's digital and printed materials while maintaining brand consistency.
• Collaborated with the marketing team to develop compelling visual content for digital marketing campaigns and social media promotions.

Lagos, Nigeria

• Maintained customer satisfaction at 95% as measured by customer surveys through regular feedback and communication.
• Improved client and prospect communications to increase sales conversions by 5% by initiating the use of tools including Hubspot and MailChimp to communicate with clients.
• Initiated a virtual conference with 6000+ attendance, which improved the company's brand image, and helped to win new clients.
• Established a partnership with LCCI and was actively part of the communication team to raise N50 million for investment in agricultural production.

Professional Diploma, Ux Design

Complete Web & Mobile Designer, Web Page, Digital/Multimedia And Information Resources Design

Bachelor Of Science (Bsc), Banking, Corporate, Finance, And Securities Law