Akinola Shonubi

Akinola Shonubi Email and Phone Number

Contact Center Manager @ DUCHESS International Hospital
Lagos, Nigeria
Akinola Shonubi's Location
Lagos State, Nigeria, Nigeria
Akinola Shonubi's Contact Details

Akinola Shonubi work email

Akinola Shonubi personal email

n/a
About Akinola Shonubi

Thanks for checking my profile, and please take a quick stop to learn about me here.I am an experienced UI/UX designer with a strong focus on delivering exceptional customer service. My journey in the world of design has been shaped by a commitment to creating user-centric digital interfaces that captivate users while also excelling in customer support. With a proven track record of crafting intuitive and visually engaging digital interfaces, I specialize in creating wireframes, prototypes, and high-fidelity mockups that not only capture users' attention but also drive tangible results for both customers and stakeholders.My educational foundation includes a B.Sc in Banking and Finance from Kogi State University, which has provided me with analytical skills that complement my design expertise. My design approach is firmly rooted in thorough user research, enabling me to make informed design decisions. I pride myself on striking the right balance between creativity and usability, ensuring that my designs not only look impressive but also function seamlessly.In addition to my UI/UX design expertise, I bring a strong background in customer service and experience to the table. I have previously optimized user support by delegating tasks to Customer Service Representatives, resulting in a more balanced workload, increased efficiency, and elevated service quality. My dedication to delivering exceptional user experiences has always been a driving force in my approach. I am dedicated to delivering exceptional experiences for both users and stakeholders.The following is a summary of my professional achievements:✳ Successfully developed 3 app designs, overseeing the entire process from initial research to seamless handoff to developers.✳ Collaborated with the development team to establish a new design system and brand guidelines, resulting in a 100% improvement in team efficiency and a significant reduction in turnaround time, allowing for increased design output.✳ Prioritized user experience by implementing design strategies that catered to the needs and preferences of the target audience.✳ Designed marketing materials to effectively represent and promote various brands within the company's portfolio, ensuring brand consistency and alignment with marketing objectives.Believe me when I say there is a wealth of expertise I'm eager to bring to your team. If you're seeking a UI/UX designer with a strong track record in both exceptional user experience and cutting-edge design, I invite you to review my profile in detail. Let's connect & create magic!

Akinola Shonubi's Current Company Details
DUCHESS International Hospital

Duchess International Hospital

View
Contact Center Manager
Lagos, Nigeria
Employees:
267
Akinola Shonubi Work Experience Details
  • Duchess International Hospital
    Contact Center Manager
    Duchess International Hospital
    Lagos, Nigeria
  • Duchess International Hospital
    Senior Operations Officer
    Duchess International Hospital Jun 2023 - Present
    • Reviewed and analyzed reports, records, and directives to obtain data required for planning department activities.• Executed appropriate staffing and budgetary plans to align with business forecasts.• Identified cost improvement changes and cost savings plans to increase company savings.• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Duchess International Hospital
    Customer Experience Supervisor
    Duchess International Hospital Jan 2023 - Jun 2023
    • Managed a team of 20+ user experience representatives to achieve an average of 89% of day-to-day KPIs through weekly stand-ups.• Reduced customer complaints by 40% by implementing a customer support protocol that provided users with an email response within 24 hours.• Spearheaded the initiative to measure user experience through a system of surveys and documentation.
  • Duchess International Hospital
    Customer Service Representative
    Duchess International Hospital Dec 2021 - Dec 2022
    • Interfaced with stakeholders and customers via phone calls, emails, and in person, by using CRM software to track the users and their problems.• Directed 100+ inquiries of patients, users, and cross-functional teams from email and phone calls and resolved 95% of the issues.• Escalated 5% of the inquiries of users to the appropriate channels in a timely manner.
  • Gas360- Digital Infrastructure For 1Billion Africans To Cook In Good Health.
    Ux Ui Designer
    Gas360- Digital Infrastructure For 1Billion Africans To Cook In Good Health. Oct 2022 - Present
    • Successfully developed three app designs, overseeing the entire process from initial research to seamless handoff to developers.• Collaborated with the development team to establish a new design system and brand guidelines, resulting in a 100% improvement in team efficiency.• Conducted usability testing to ensure intuitive and user-friendly designs and created functional prototypes to validate design concepts.
  • Designblocs
    Product Designer
    Designblocs Oct 2022 - Jan 2023
    Remote
    • Worked closely with a cross-functional team of designers and developers to oversee the end-to-end product development process.• Utilized Jakob Nielsen's Usability Testing metrics to evaluate the existing product, identify challenges, and implement effective solutions.• Created intuitive and efficient user flows to enhance the overall user experience.• Designed the user interface (UI) for the web application, focusing on aesthetics, functionality, and user-friendliness.
  • Clientdorm
    Product Designer
    Clientdorm Oct 2022 - Dec 2022
    • Spearheaded the design and development of the mobile landing page.• Prioritized user experience by implementing design strategies that catered to the needs and preferences of the target audience.• Created prototypes to visualize design concepts and conducted usability testing to optimize the product.• Assisted in quality assurance processes to identify and resolve design-related issues.
  • Innovate Global/Ultainfinity
    Junior Ui/Ux Designer
    Innovate Global/Ultainfinity Jun 2022 - Sep 2022
    • Pioneered the creation of a comprehensive design system, serving as the foundational guideline for both developers and designers.• Crafted user-friendly UI designs that align with project objectives.• Developed prototypes to visualize design concepts and conducted user research to optimize user experiences.• Designed marketing materials to effectively represent and promote various brands within the company's portfolio.
  • Momo Cakes And Cookies
    Marketing Executive
    Momo Cakes And Cookies Aug 2021 - Nov 2021
    Lagos, Nigeria
    • Exceeded set target by 25% by developing a successful marketing campaign to existing and new customers.• Established and maintained relationships with 40 new clients monthly in the span of 3 months to successfully generate over N8 Million monthly by pitching.• Facilitated the expedition of priority orders by using a 3-step process that included focusing on the client's needs.
  • Agricbusinessng
    Graphic Designer
    Agricbusinessng Apr 2019 - Aug 2021
    Lagos, Nigeria
    • Created visually captivating graphics, infographics, and illustrations for AgriBusinessNG's digital and printed materials while maintaining brand consistency.• Collaborated with the marketing team to develop compelling visual content for digital marketing campaigns and social media promotions.
  • Agricbusinessng
    Marketing And Client Relationship Executive
    Agricbusinessng Jun 2017 - Aug 2021
    Lagos, Nigeria
    • Maintained customer satisfaction at 95% as measured by customer surveys through regular feedback and communication.• Improved client and prospect communications to increase sales conversions by 5% by initiating the use of tools including Hubspot and MailChimp to communicate with clients.• Initiated a virtual conference with 6000+ attendance, which improved the company's brand image, and helped to win new clients.• Established a partnership with LCCI and was actively part of the communication team to raise N50 million for investment in agricultural production.

Akinola Shonubi Education Details

Frequently Asked Questions about Akinola Shonubi

What company does Akinola Shonubi work for?

Akinola Shonubi works for Duchess International Hospital

What is Akinola Shonubi's role at the current company?

Akinola Shonubi's current role is Contact Center Manager.

What is Akinola Shonubi's email address?

Akinola Shonubi's email address is ak****@****tal.com

What schools did Akinola Shonubi attend?

Akinola Shonubi attended Ux Design Institute, Zero To Mastery Academy, Kogi State University.

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