Blessing Akintolu Email & Phone Number

Ghana

- Drive customer adoption and engagement, ensuring seamless onboarding and effective utilization of RightCom solutions, resulting in a 20% increase in customer retention.- Develop and maintain strategic relationships with key stakeholders, identifying and addressing customer needs, and successfully expanding the customer base.- Create and implement comprehensive best practices guides for clients, significantly enhancing customer experience and reducing support queries by 50%.- Collaborate effectively with the Client Delivery team to achieve an impressive resolution rate.- Provide training to clients on the effective use of the solution, ensuring their familiarity and proficiency.- Build and constantly update the knowledge base, enabling Customer Success Associates to swiftly and efficiently resolve customer requests and complaints.

Ibadan, Oyo State, Nigeria

- Gained hands-on experience in virtual assistance, customer success, and data entry.- Developed skills in email management, scheduling, and calendar organization.- Utilized Google Suite, Microsoft Office, and industry-specific tools.- Enhanced communication, time management, and problem-solving skills.- Collaborated with mentors and peers to deliver high-quality results.

Ibadan, Oyo State, Nigeria

- Provided exceptional support to clients via multiple channels (phone, email, live chat).- Addressed customer inquiries and resolved issues related to cryptocurrency transactions (Bitcoin, Ethereum, Bitcoin Cash, Litecoin, USDC).- Offered guidance on using LoadNG Universal for wallet generation and transactions.- Ensured timely resolution of customer complaints and concerns.- Collaborated with internal teams to improve customer experience.

Nigeria

Green Africa Airline is a leading carrier making travel across Africa more affordable and accessible. I played a key role in delivering exceptional customer service, ensuring a smooth travel experience for Green Africa passengers.Oversees customer issues and ensure effective and long-term problem resolutionInteracted with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.Upsell products to generate revenue. Inform customers of available promos. Resolved 95% of customers`s query and complaints, and follow through to resolution/closure.End-to-end resolution of customer queriesUsing social media channels like Facebook, Instagram, and Twitter to address issues.Flight reservations, itinerary changes, baggage concerns and questions about customer loyalty programs.Ticket Recovery and check-in concerns, Escalate issues raised by customers to relevant teams.Utilized customer support and communication tools, including Freshdesk, HoduCC, Convox, Zoho, Google Suites, and Microsoft Teams.

India

MTN, Africa's leading mobile network operator (MNO) connects individuals and businesses across the continent. Their focus on expanding coverage and offering innovative services positions them as a key driver of Africa's digital transformation.Responded to client inquiries, promote MTN products and services, Handled Inbound/Outbound calls as per the SLAs outlined by the client.Provided relevant process report on a daily basis.Respond to customer's enquires and complaints.Ensured that all interactions with ©MyCustomers are in compliance with predefined parameters.Ensured adherence to the established attendance schedule.Improved customer satisfaction scores by 20% through effective problem-solving and clear communication.Reduced average call handling time by 15%, enhancing overall efficiency.Consistently met daily and weekly performance targets.Proficient is use of CRM tools, including Avaya, Genesys, Customer lifecycle management (CLM) Tool

Abeokuta, Ogun State, Nigeria

-Provided daily care and enrichment for animals, including feeding, watering, and cleaning enclosures.-Monitored animal behavior and health, reporting any concerns to the veterinary team.-Assisted with medical treatments and procedures under the direction of veterinarians.Maintained accurate records of animal care and behavior.Interacted with the public, answering questions about animals and promoting responsible pet ownership.

Matogun, Ijeja Road, Ifo, Ogun State

Plan and deliver lessons to students.Develop and implement teaching programs.Assess and record student performance.Develop resources and materials to aid teaching.Keep up to date with developments in the subject.

Oyo State, Nigeria

Sales Representative and distributor of Agro-allied chemicals, Fertilizers, Vaccines and Medications.Customer care representativeKeeping farm records

Administrative Assistant And Secretarial Science, General

Hnd, Animal/Livestock Husbandry And Production, Upper Credit

Activities and Societies: President, Rotaract club of Moor Plantation Assistant Production Manager, Editorial Board of ASAHPS Gained.

Administrative Assistant

Administrative Assistant