As a Business Development Manager at Neste, I apply my passion for optimizing processes and systems to drive business growth and customer satisfaction. With over 6 years of experience in Quality Management, I have a solid foundation in ISO standards as a Lead Auditor, Lean Six Sigma methodologies as a Green Belt, and EFQM assessment as a certified assessor.I specialize in Sales Process Digitalization and created effective Sales Playbook, leveraging my proficiency in Salesforce implementation and CRM. I also coordinated and executed development projects related to selected process areas, working closely with the commercial front organization and the process owners. I develop and monitor process performance metrics and KPIs, ensuring alignment with the business objectives and customer needs.My background in Production, Logistics, and Technical B2B sales gives me a holistic understanding of the key company operations and the challenges and opportunities they face. With a Master's Degree in Industrial Management Studies, I am committed to driving processes and products towards continuous improvement, recognizing that quality is not static but evolves with changing requirements. I enjoy collaborating with diverse teams and stakeholders, facilitating training sessions, conducting incident investigations, and providing insights and recommendations to senior management.