Akio Murakami Email & Phone Number

Vancouver, BC, CA

Vancouver, British Columbia, Canada

I help companies unlock the full potential of their workforce by understanding and enhancing social capital through Organizational Network Analysis.

I help individuals and organizations unlock their full potential and achieve results once thought impossible by fostering new mindsets and cultivating thriving cultures.

• I help you:
• Define and understand your client and buyer persona.
• Design your value proposition and the customer journey.
• Develop your positioning strategy.
• Drive demand and sales.

Vancouver, British Columbia, Canada

• Drive initiatives to enhance employee experience through the design and implementation of comprehensive programs focused on understanding employee needs and perceptions.
• Analyze employee feedback and sentiments through various channels, including surveys, focus groups, and interviews, to identify areas for improvement and inform strategic decision-making.
• Collaborate with cross-functional teams to implement data-driven solutions aimed at improving employee satisfaction, experience… Show more
• Collaborate with cross-functional teams to implement data-driven solutions aimed at improving employee satisfaction, experience, and retention.
• Communicate findings and recommendations to senior leadership to drive continuous improvement and ensure alignment with organizational objectives. Show less

Vancouver, British Columbia, Canada

• Designed an EX-maturity model to assess the current stage and prioritize EX strategies.
• Developed a conceptual framework that connects employee value proposition, employee persona, and employee behavior, serving as a foundation for building people analytics models.
• Collaborated on designing the architecture for measuring EX along the employee journey map.
• Contributed to the redesign of crucial touchpoints in the employee journey, employing a human-centric approach, empathy maps and… Show more
• Contributed to the redesign of crucial touchpoints in the employee journey, employing a human-centric approach, empathy maps and behavioral principles.
• Created descriptive models to monitor the impact of EX initiatives.

Lima, Peru

• Designed and delivered a segmented value proposition addressing pain points related to people risks for more than 1,000 B2B clients, exceeding retention and expansion goals, with a monetary value of more than US$ 3MM.
• Developed holistic ‘employee value proposition’ projects for local, regional, and global clients, working with human capital and people risks teams, and including dimensions of purpose, compensation, growth, benefits.
• Created marketing and positioning… Show more
• Created marketing and positioning strategy with a production of more than 60 contents per year, including events, webinars, surveys, papers, and achieving a NPS greater than 90%.
• Evangelize the market supported by an intensive presence in media, print, digital, television, professional forums.
• Led a multidisciplinary team of physicians, engineers, nutritionists, psychologists, data analysts, HR, and communications specialists. Show less

Perú

• Implemented segmentation strategy based on risk profile and maturity of more than 600 organizations across industries.
• Designed, implemented and delivered segmented solutions for health, benefits and employee communications.
• Developed health and benefits projects for local, regional, and global clients, working with human capital and technical teams.
• Led regional hub for content development for digital marketing and media strategy on wellbeing and benefits.

• Manufacturing and commercialization of packaging
• Played a pivotal role as a co-founder in establishing Andina Pallets, contributing to the vision, mission, and strategic direction of the company.
• Led the development and management of the company's overall strategy, aligning business goals with market opportunities and customer demands in the pallet manufacturing industry.
• Monitored and analyzed key performance indicators (KPIs) to measure the effectiveness of strategic… Show more Manufacturing and commercialization of packaging
• Monitored and analyzed key performance indicators (KPIs) to measure the effectiveness of strategic initiatives and implemented corrective actions as needed.
• Navigated challenges and uncertainties in the market by proactively adjusting the company's strategy and operational approaches to maintain growth and profitability. Show less

Perú

• Leading insurance broker in Peru, AON partner
• Designed, implemented, and delivered value proposition for Health Business from scratch, building and leading a multidisciplinary team.
• Led transformation and innovation projects to improve processes and develop digital solutions for clients.
• Led marketing, positioning strategy and re-branding campaign.

Perú

• Leading insurance company in Peru
• Led a 30 people team responsible for the translation of business needs into IT and processes solutions, as part of the master plan of business transformation.
• $ 40MM IT project, to renew existent platforms and develop new ones.

Perú

• Responsible for the issuing of the policies sold through all the distribution channels, $ 700 MM revenues, with a 170 people team.
• Designed and implemented transformation projects, which included processes, IT, HR & leadership, and networking.
• Improved area KPI's in terms of timing and quality, process costs, leadership, and internal and external customer satisfaction.

Perú

• Responsible for all customer service channels: branches, contact center and website, supported by a 300 people team, to assist individuals, enterprises and distribution channels.
• Designed, implemented and managed new services to improve customer experience, empower existent channels, and develop more efficient ones.
• Designed, implemented and managed the first web portal for brokers, a major innovation in Peruvian insurance market, achieving 20% share of services.
• M&A: Rímac… Show more
• M&A: Rímac and Royal & Sun Alliance. Show less

Perú

• Designed, implemented and managed, the concept of service branches, a major innovation in Peruvian insurance market.
• Designed, implemented and managed the new model of onsite service modules in brokers.
• Achieved goals of customer experience and efficiency, leading a 70 people team.

Perú

• Designed, implemented and managed bancassurance, including business model, processes, products, sales strategies and campaigns.
• Developed sales channels that which achieved 10% of company revenues.
• M&A: Rímac and Wiese Aetna.

Perú

• Implemented product management role for individual's products.
• Designed and implemented incentive programs for distribution channels.

Perú

• Designed, implemented and managed bancassurance business, including business model, product portfolio, sales strategies and campaigns.
• M&A: Banco Santander and Bancosur.

Perú

• Designed, implemented and managed loan products and alliances with strategic partners.

Perú

• Leading consumer goods company in Peru
• Developed new products, for domestic and foreign markets.
• Managed market research, advertisement and promotional campaigns.

Master Of Business Administration (Mba), Industrial Engineering

Mban Master Of Business Analytics

Activities and Societies: VP Health & Wellness - Student Society

Industrial Engineer

Ranked first

Diploma Of Education, Design Thinking

Diploma Of Education, Exponential Thinking

Diploma Of Education, Interior Design