Akira Eason Email & Phone Number

Las Vegas, Nevada, United States

Manage large amounts of incoming callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers

Recruiting and retaining capable employeesdevelop and implement targeted communications and advertising content for a variety of media platforms. research, write, proofread and edit all content, and plan and execute all media and advertising black owned businesses.

Associate'S Degree, Mass Communication/Media Studies, Graduated

Diploma Of Education, General Studies, Graduated

Activities and Societies: Chorus/ Show Case