The Office of Professional Services and Human Capital Categories (PSHC) is a nationwide team of more than 225 employees located in Atlanta, Georgia; Auburn, Washington; Boise, Idaho; Fort Worth, Texas; Michigan; New York, New York, Washington D.C. and several remote locations.We are responsible for:Strategic leadership, oversight, and management of FAS’s professional services, human capital services, and charge card management programs and contracts.Providing assisted acquisition services, telecommunications, vehicles, and thousands of other goods and services to FAS’ federal agency customers in Alaska, Idaho, Oregon and Washington.Our vision is to be the preferred provider and recognized leader in delivering professional services, human capital, and charge card management services to the federal government

Management Concepts is the nation’s premier provider of career development, performance improvement, and human capital solutions for the public sector. Since 1973, we have collaborated with and supported Federal Government agencies and state and local governments to empower individuals, teams, and organizations to grow and achieve their personal and organizational missions with our high-impact training and transformative consulting solutions.

Since 1983, Norma Todd and the founding members of Lunch Break had a vision of a caring community — one in which its members are looked after, fed, and nurtured in soul and body. Working to alleviate hunger for underemployed people struggling to make ends meet, Lunch Break began offering individuals and families the assistance they needed for today, with the hope for a better tomorrow. Since then, we have evolved into much more than a place for a hot lunch and a food pantry, improving on Lunch Break’s legacy.Decades later, Lunch Break continues to provide life’s basic necessities of food, clothing, life skills and fellowship to the financially insecure individuals and families in Monmouth County and beyond. Over the years, through the support of individual donors, foundations, the corporate and business communities and a network of more than 2,000 volunteers, we have expanded our feeding, clothing, outreach, mentoring, and social service programs. We offer hope through our Life Skills Program, a job readiness initiative that helps clients gain the skills and tools necessary for self-sustainability.Through generous donations, we have been able to help our neighbors who experience poverty, hunger and isolation. restoring their dignity. Thank you for being our partner in community building.Giving local, stays local, helps locals. Follow us on Facebook, Instagram and Twitter. #whywebreak #givelocal

My role, located in Technology Transformation Services (TTS) Outreach Division, is to support TTS, its people and the Centers of Excellence (CoE) programs to build the public’s trust in government, promote TTS/CoE, its programs and services and support unifying and delivering on the TTS vision and business strategy. The TTS Outreach Team plays a vital role in promoting the business and mission of TTS. I do this by strategically coordinating and producing internal and external materials, creating opportunities to engage government IT communities and the public, and cohesively and consistently marketing our value proposition and programs.

We are a community of federal government employees who support each other as we learn, share, and adopt innovative approaches and new ways of working within our organizations. Our goal is to inspire, support, and teach each other how to apply modern principles and practices to be the change we want to see in the federal government.

This position is responsible for partnering with Human Resources and Portfolio Directors to drive talent management and leadership development strategies, tools and processes in the disciplines of performance management, succession planning, talent assessment, coaching, development planning, and competency identification to develop leaders to meet the current and future business needs of GSA. This position is also responsible for organization design and development activities that enhance the organization's effectiveness.

As Customer Service Director for GSA, I provided training and strategic procurement guidance to such organizations as; the Naval Air Command (NAVAIR) in Lakehurst, New Jersey, the Fort Drum Army Base in New York, and the Department of Veterans Affairs Technical Acquisition Center in Eatontown, New Jersey. As a member of a team of 4 CSDs based out of the World Trade Center in New York City, I also provided innovative customer service solutions and integral mission support to both GSA vendors and Government Agencies.

As a civilian working for the US Army, I created, developed, and delivered an Executive Coaching Program for the CERDEC and the Research, Development Engineering Command (RDECOM), leading classroom and informal Coaching and Mentoring groups aimed at providing leadership skills to all levels of CERDEC employees. I managed a team of 6 employees as the Program Manager for the CERDEC Honorary Awards & Recognition Program, achieving a 33% increase in the number of employees recognized in each of the last three years of my time at the Center.Designed, facilitated, and executed the training of 2,200 CERDEC employees as the Organizational Defense Travel Administrator for the Defense Travel System.Created and delivered recruiting workshops at Universities and Professional Conferences for the RDECOM.Created and implemented an Intern Orientation Program for the Product Realization Directorate, designing an Individual Development Program that included instructional seminars and career planning advice sessions.Served as single Human Resources point of contact for the Product Realization Directorate, providing direct personnel and training support to 335 employees. Provides advice, guidance and counseling in the areas of position management and classification, recruitment and placement, and management-employee relations. Provides management officials and employees with advice regarding many complex and difficult situations regarding personnel issues. Manages the creation, administration, and development of human resources policies, procedures and programs.Produced a CERDEC best 72% acquisition certification rate through improved corporate communication practices.

Engineered a 20% increase in customer satisfaction, operating profit and fleet growth over an 18 month span through efficient and effective fleet and personnel management and development at Enterprise Rent-a-Car.Ranked #1 out of all Management Trainees during two separate occasions for Enterprise Rent-A-Car.Completed Enterprise Rent-A-Car's comprehensive Management Training Program, featuring comprehensive written and oral exams, learning all aspects of the rental car business. Performed budgetary, administrative, and personnel management functions for the second largest branch in the NY/NJ region.