Team Management:- Supervise Support Staff: Oversee daily activities of technical support representatives.- Recruitment and Training: Hire, train, and mentor new support staff.- Performance Evaluation: Conduct regular performance reviews and provide feedback.- Team Meetings: Organize and lead regular team meetings to discuss goals, updates, and challenges.Customer Support:- Customer Interaction: Handle escalated customer queries, issues, and complaints.- Quality Assurance: Monitor and ensure the quality of support provided by the team.- Customer Feedback: Collect and analyze customer feedback to improve services.- Technical Assistance: Provide high-level technical assistance when required.- Workflow Optimization: Develop and implement strategies to improve support processes and efficiency.- Knowledge Base Maintenance: Ensure the support team has access to up-to-date documentation and resources.- Problem Solving: Identify recurring issues and develop long-term solutions- Train Customers: Provide Training Sessions to Customers