Akitha Nimesh Jayaratne Email & Phone Number

Waterloo, ON, CA

Waterloo, Ontario, Canada

• Troubleshoot various situations in a help desk environment; be friendly, detail-oriented and self-motivated; challenge yourself, be solution-oriented, and possess personal drive.
• Prioritize reactive tickets, close tier 1 to tier 3 tickets independently, timely and accurately, and maintain internal documentation and client satisfaction.
• Following and helping to evolve CopperTree's best practices. (TruMethods)
• Minimizing client impact, downtime and frustration.
• Always… Show more
• Always keep security in mind and discuss change requests with client decision-makers.

Kitchener, Ontario, Canada

• Client service and support will occur remotely, via instant messaging and in-person to all campusesand sites on College-owned equipment.
• Provide technical guidance, assistance and support for incoming queries and issues from students/faculty/staff related to computer systems, software, hardware, user, and email accounts.
• Troubleshoot and resolve hardware, connection, printer, photocopier, and software issues.
• Enter and update tickets with detailed problem/resolution… Show more
• Enter and update tickets with detailed problem/resolution information in the ITSM application whilefollowing up on open tickets with clients and internal staff and updating ticket activities.
• Determine the source of computer problems (hardware, software, user, etc.)

Colombo, Western, Sri Lanka

• Working closely with the team on proposals, pitches and solution implementation for business.
• Deliver training on solutions and provide product support to channel partners and internalstakeholders.
• Putting together business cases for the sales teams to support their proposals.
• Working closely and collaboratively with customers to understand, capture requirements and deviseeffective solutions.
• Builds productive relationships internally and externally, fostering… Show more
• Builds productive relationships internally and externally, fostering teamwork by keeping colleaguesupdated on activities.

Sri Lanka

Worked for "WICHY Plantations (PVT) LTD"

Colombo District, Western, Sri Lanka

• Trained under Sri Lanka Telecom in the following sections:
• International Data Center, Pitipana.
• SME Voice and Data Solutions.
• Power and air conditioning.
• Corporate Relations and IPTV.

Colombo District, Western, Sri Lanka

• Trained at Sri Lanka Telecom, Head office under the following sections:
• Radio System Integration.
• National and International Transmission maintenance center.
• Soft Switch and CPE Repair Center.
• SLT Training Center-Moratuwa (Fibre Cable Course) and PABX.

Colombo District, Western, Sri Lanka

Trained at Outside Plant Maintenance Center, Maradana.

Applied Network Infrastrcture And System Administration, Information Technology

Activities and Societies: Music Club, Photography Club, CSI Leadership Conference. • IT Project Management, Planning and Deployment. •.

Beng Electronic And Communication Engineering, Electronic And Communication, Upper Second Class Honors

• Electronic and Electrical Systems, Programming. • Sustainable business of electronics, DSP, Microelectronics and VLSI. • Engineering.

English Language And Literature, General, Completed

Listening, Speaking, Reading and Writing English

Education record

Activities and Societies: Hockey Team, Chess Team, Music Club (Orchestra), Buddhist Society, Media Club, Interact Club, Computer Society.