- Phishing Mitigation: Designed and executed phishing reduction initiatives, achieving a significant drop in phishing rates from 12% to under 2% through targeted training and enhanced detection systems.- Incident Response Management: Directed comprehensive incident response activities, including identification, containment, and mitigation of security threats, minimizing operational disruptions.- Compliance Leadership: Ensured compliance with industry standards such as NIST, ISO 27001, and SOC 2 Type 2, bolstering organizational security posture.- Advanced Security Tools: Leveraged Microsoft Azure and Defender for comprehensive security monitoring and log management.- Cybersecurity Training: Developed and delivered tailored cybersecurity awareness programs, improving employee preparedness and incident response efficiency.- Data Protection Initiatives: Led data labeling and classification projects using Microsoft Purview, strengthening data security and governance practices.- Access Management: Managed account lifecycle processes via Active Directory, ensuring secure and efficient access control.

- Incident Detection and Response: Participate in Capture The Flag (CTF) challenges with a focus on blue team activities, including log analysis, malware detection, and intrusion response.- Threat Hunting and Analysis: Utilize TryHackMe labs to refine skills in identifying and mitigating real-world threats, enhancing proactive defense capabilities against advanced attack vectors.- Defensive Skills Development: Continuously expand knowledge in areas such as SIEM configuration, forensic analysis, and vulnerability management through targeted blue team learning paths and simulations.- Collaboration and Knowledge Sharing: Engage with the cybersecurity community to exchange blue team strategies and best practices, improving defense techniques and fostering collaborative learning.

- Comprehensive User Support: Delivered first-level technical support for desktop issues across 14+ corporate accounts, serving a user base of over 10,000 end users.- Account Management: Managed user accounts through Active Directory, including account creation, modification, deletion, and password resets.- Ticket Resolution and Escalation: Handled 30-40 support tickets daily, resolving issues efficiently and escalating complex cases to appropriate teams.- Technical Troubleshooting: Diagnosed and resolved user-reported issues using knowledge base resources, ensuring timely and effective problem resolution.- VPN and Network Support: Provided expert assistance for VPN connectivity and network-related issues, ensuring uninterrupted user access.- Printer and Device Configuration: Configured network printers and synchronized email on mobile devices, delivering seamless functionality for end users.- Remote Support: Utilized remote access tools to troubleshoot and resolve user issues, including remote access and connectivity challenges.

▪ Facilitated efficient operations by setting up and configuring printers, hand-held scanners, and other IT equipment to ensure seamless functionality.▪ Assisted in the preparation and shipping of inventory according to company guidelines, ensuring accuracy and timeliness.▪ Monitored and organized stock, inspecting equipment and packaging for defects or issues, and adhered to safety guidelines to maintain a clean and orderly workspace.▪ Provided support in troubleshooting and resolving technical issues related to equipment, contributing to the smooth delivery process and operational efficiency.

•Provided technical support for hardware and software systems critical to the collision repair business.•Maintained and repaired office IT equipment, ensuring minimal downtime for administrative and operational workflows.•Assisted with system updates, data backups, and network troubleshooting to support daily business operations.

23-week instructional program designed to launch tech careers through hands on training, internships and microwork projects. The program is centered on CompTIA’s ITF+, A+ & Google IT Support certifications. •Hardware: Components and devices including printers, computers, laptops and routers  •Software: Troubleshoot PC and mobile device issues including application security support •Windows Operating Systems: Install and support Windows OS •Networking: Familiar with TCP/IP, WIFI and SOHO •Security: Identify and protect against vulnerabilities for devices and their network connections •Mobile Devices: Configure laptops and other mobile devices

-System Implementation: Developed and implemented a new dining service system that improved operational efficiency and accuracy, analogous to deploying and optimizing IT systems to enhance support operations.-Employee Training: Trained and onboarded 30 new team members, outlining job responsibilities and overseeing task prioritization to ensure high-quality service, similar to training IT staff or end-users on technical processes and best practices.-Resource Management: Managed inventory of essential dining supplies to ensure seamless operations, akin to managing IT assets and resources to maintain effective support services.-Conflict Resolution: Addressed and resolved customer issues proactively and resourcefully, ensuring a positive experience, similar to troubleshooting and resolving technical issues to enhance user satisfaction.

Delivered tailored technology solutions for local businesses, organizations, and community members, enhancing their operational efficiency and technical capabilities.- Technical Assistance and Maintenance: Provided comprehensive field service support, including system start-up, optimization, hardware/software troubleshooting, and warranty implementation. Conducted onsite analysis, testing, and hardware configuration to meet client needs.- Project Coordination: Managed the preparation of automation specifications and coordinated IT projects, ensuring seamless implementation and delivery.- Website Configuration: Designed, deployed, and maintained promotional and advertisement websites to support business outreach and branding initiatives.- Network Installation: Installed and configured small business networks, including servers, workstations, printers, and security surveillance systems with remote access to expand technological capabilities.- Software Training: Delivered hands-on training for clients and employees on software applications such as Xactimate, Geo-Vision, and Remote View Client, ensuring effective adoption and usage.