Akbar Ali K. Email and Phone Number

As the Executive Assistant to the CEO, I serve as the primary point of contact between the CEO and internal/external stakeholders. This dynamic role demands a diverse skill set spanning executive support, communications, and organizational proficiency.Key Responsibilities:• Executive Support: Providing comprehensive administrative support to the CEO, including managing schedules, coordinating travel arrangements, and handling correspondence.• Corporate Communication: Facilitating… Show more As the Executive Assistant to the CEO, I serve as the primary point of contact between the CEO and internal/external stakeholders. This dynamic role demands a diverse skill set spanning executive support, communications, and organizational proficiency.Key Responsibilities:• Executive Support: Providing comprehensive administrative support to the CEO, including managing schedules, coordinating travel arrangements, and handling correspondence.• Corporate Communication: Facilitating seamless communication between the CEO and heads of four companies within our parent organization. This involves disseminating critical information, organizing meetings, and ensuring alignment.• Meeting Representation: Attending meetings on behalf of the CEO when required, actively participating in discussions, and relaying pertinent information.• Project Coordination: Overseeing special projects, collaborating closely with teams to drive successful outcomes. This includes managing timelines, resources, and reporting progress.• Confidentiality: Handling sensitive information with the utmost discretion, maintaining trust and integrity in all interactions.Skills & Attributes:• Organizational Skills: Efficiently managing tasks, priorities, and deadlines in a fast-paced environment.• Clear Communication: Articulating information effectively, both verbally and in writing, to a diverse range of stakeholders.• Adaptability: Thriving in a dynamic, ever-changing environment, and demonstrating flexibility in response to evolving priorities.• Problem-solving: Addressing challenges proactively, finding creative solutions, and making sound decisions on behalf of the CEO.• Relationship Building: Nurturing positive relationships with teams, partners, and heads of affiliated companies, fostering collaboration and mutual success.My role as an Executive Assistant is characterized by a commitment to excellence, attention to detail, and a dedication to supporting the CEO's vision and objectives. Show less

Responsible for ensuring exceptional customer support and driving successful sales communications. My role extends to leading the implementation of comprehensive inductions, training programs, and employee development initiatives, all aimed at fostering growth and expertise within the team. Through strategic oversight and guidance, I am dedicated to optimizing customer satisfaction, enhancing sales performance, and cultivating a culture of continuous improvement.Key… Show more Responsible for ensuring exceptional customer support and driving successful sales communications. My role extends to leading the implementation of comprehensive inductions, training programs, and employee development initiatives, all aimed at fostering growth and expertise within the team. Through strategic oversight and guidance, I am dedicated to optimizing customer satisfaction, enhancing sales performance, and cultivating a culture of continuous improvement.Key Responsibilities:Customer Support Excellence:• Ensured top-notch customer support services, consistently meeting and exceeding customer expectations.• Implemented strategies to address customer inquiries and concerns promptly and effectively.Sales Communication Leadership:• Led and orchestrated successful sales communication efforts, ensuring seamless interactions between the sales team and customers.• Established and maintained effective channels of communication to enhance sales performance.Team Development and Leadership:• Took charge of induction, training, and employee development programs, resulting in a highly skilled and motivated team.• Provided strategic leadership and guidance to foster a culture of growth and expertise within the team.Sales Operations Oversight:• Directed all aspects of sales operations, including system developments, to streamline processes and increase efficiency.• Developed and implemented strategies for effective monitoring and evaluation of sales performance.Sales Strategy Formulation:• Designed and executed sales strategies to drive revenue and achieve organizational sales targets.• Conducted market research to identify new opportunities and stay ahead of industry trends.Commission Mechanism Management:• Implemented a structured commission mechanism to incentivize and reward high-performing sales team members.• Ensured fair and transparent commission distribution in alignment with company policies.Passionate about fostering growth in organizations. Show less

My role as Team Leader of Sales at ACE Money Transfer was transcended that of a conventional team leader as I spearheaded the establishment of the Sales unit from its inception, taking the initiative to create the sales portal and design the induction process. Guiding a team of five members, I meticulously developed a comprehensive Sales Training Module, subsequently overseeing the implementation of the training regimen.The tangible outcome of our collective efforts was reflected in the… Show more My role as Team Leader of Sales at ACE Money Transfer was transcended that of a conventional team leader as I spearheaded the establishment of the Sales unit from its inception, taking the initiative to create the sales portal and design the induction process. Guiding a team of five members, I meticulously developed a comprehensive Sales Training Module, subsequently overseeing the implementation of the training regimen.The tangible outcome of our collective efforts was reflected in the exceptional results achieved by my team. As the driving force behind all sales operations, I assumed direct accountability for various facets, including team advancement, target setting and incentives, performance enhancement through coaching, and rigorous performance evaluations.In this capacity, I orchestrated a multifaceted role that encompassed strategic leadership, hands-on involvement in training and development, and continuous optimization of team dynamics to attain exceptional outcomes in the realm of sales operations. Show less

In my position as the Executive ePayments at ACE Money Transfer, my primary responsibility revolved around managing and resolving incoming customer inquiries through a variety of communication channels, including phone calls, web chats, emails, and WhatsApp chats. A crucial aspect of my role involved identifying cases that required escalation based on the nature of the queries.Central to my role was the steadfast commitment to enhancing customer experience and ensuring their… Show more In my position as the Executive ePayments at ACE Money Transfer, my primary responsibility revolved around managing and resolving incoming customer inquiries through a variety of communication channels, including phone calls, web chats, emails, and WhatsApp chats. A crucial aspect of my role involved identifying cases that required escalation based on the nature of the queries.Central to my role was the steadfast commitment to enhancing customer experience and ensuring their satisfaction. I actively contributed to customer retention efforts, employing effective communication skills to foster relationships and identify opportunities for upselling services. Show less

As a Customer Sales Rep (Out-bound), my role encompassed proactive engagement through cold calling, aimed at effectively promoting and selling our vendor's products. I navigated the challenging landscape of cold outreach, leveraging persuasive communication to establish connections and generate interest among potential clients.A defining aspect of this role was my dedication to surpassing weekly and monthly sales targets. Through diligent effort and strategic selling techniques, I… Show more As a Customer Sales Rep (Out-bound), my role encompassed proactive engagement through cold calling, aimed at effectively promoting and selling our vendor's products. I navigated the challenging landscape of cold outreach, leveraging persuasive communication to establish connections and generate interest among potential clients.A defining aspect of this role was my dedication to surpassing weekly and monthly sales targets. Through diligent effort and strategic selling techniques, I consistently achieved and exceeded these set goals. This demonstrated my ability to navigate sales dynamics with a keen focus on results, contributing directly to revenue generation and the company's growth trajectory. Show less

As a dedicated Customer Care Representative at Pakistan Telecommunication Company Limited (PTCL), I played a pivotal role in ensuring exceptional customer experiences. My responsibilities encompassed a diverse range of tasks, including:• Efficient Query Resolution: Engaged with customers via phone to address their inquiries, provide information about various services, and resolve any concerns or issues they encountered.• Complaint Management: Proficiently handled customer complaints by… Show more As a dedicated Customer Care Representative at Pakistan Telecommunication Company Limited (PTCL), I played a pivotal role in ensuring exceptional customer experiences. My responsibilities encompassed a diverse range of tasks, including:• Efficient Query Resolution: Engaged with customers via phone to address their inquiries, provide information about various services, and resolve any concerns or issues they encountered.• Complaint Management: Proficiently handled customer complaints by actively listening, empathizing, and taking decisive actions to resolve their issues, ensuring high levels of satisfaction.• Product Knowledge: Demonstrated comprehensive knowledge of PTCL's services, enabling me to educate customers and guide them towards suitable solutions tailored to their specific needs.• Language Proficiency: Achieved recognition as one of the Best CCRs in the English language option, showcasing my proficiency in effectively communicating complex information with clarity and professionalism.• Multitasking and Prioritization: Managed a high volume of customer interactions while maintaining a strong focus on quality and accuracy, demonstrating exceptional multitasking and prioritization skills. Show less

At UMUTS Technologies, I embarked on my career as a Customer Sales Representative (CSR), undertaking a challenging yet rewarding role that honed my sales and communication skills. Starting from October 2013, I made significant contributions, and my efforts were quickly recognized, leading to a series of advancements:• Proactive Cold Calling: Initiated outbound cold calls to prospective clients located in the United States, offering our specialized services to assist them in optimizing… Show more At UMUTS Technologies, I embarked on my career as a Customer Sales Representative (CSR), undertaking a challenging yet rewarding role that honed my sales and communication skills. Starting from October 2013, I made significant contributions, and my efforts were quickly recognized, leading to a series of advancements:• Proactive Cold Calling: Initiated outbound cold calls to prospective clients located in the United States, offering our specialized services to assist them in optimizing their current credit card interest rates. This demanding campaign provided me with invaluable experience in navigating complex sales scenarios.• Exceptional Sales Performance: From the outset, I excelled in this rigorous cold calling campaign, consistently surpassing targets and achieving remarkable sales figures, demonstrating my ability to thrive in high-pressure environments.• Promotion to Senior CSR: In August 2014, I was promoted to the role of Senior Customer Sales Representative in recognition of my outstanding performance and dedication to achieving sales goals.• Training and Mentorship: Leveraging my expertise, I took on the responsibility of training and mentoring new hires from October 2014 to July 2015. This role allowed me to share my knowledge and help shape the success of incoming team members.My tenure at UMUTS Technologies was marked by rapid growth, professional development, and the establishment of a strong foundation in sales and customer relations. The experience not only elevated my sales acumen but also instilled in me the importance of perseverance and adaptability in the dynamic world of sales. Show less