**ROLES & RESPONSIBILITIES**- Monitor top-tier customer problems to ensure rapid response times and appropriate problem resolution.- Manage all service jobs, address all customer concerns, and review these as necessary to identify the best solutions and alternative options to maximize profitability.- Maintain strong relationships with principals (manufacturers), customers, and dealers.- Possess full working knowledge of company products and respond to all… Show more **ROLES & RESPONSIBILITIES**- Monitor top-tier customer problems to ensure rapid response times and appropriate problem resolution.- Manage all service jobs, address all customer concerns, and review these as necessary to identify the best solutions and alternative options to maximize profitability.- Maintain strong relationships with principals (manufacturers), customers, and dealers.- Possess full working knowledge of company products and respond to all customer issues and service inquiries.- Manage service team members to ensure that objectives (vision and mission), KPIs, and service goals are achieved.- Preserve a healthy revenue stream and manage variable costs; ensure that monthly, quarterly, and yearly forecasts are met.- Collaborate with and support the sales team to meet and exceed targets for all products from the principal range, namely:(1) AMETEK MOCON Gas Permeation Rate Measurement Meter.(2) AMETEK MOCON DANSENSOR Modified Atmosphere Packaging (MAP) Test Equipment.(3) AMETEK BROOKFIELD Viscosity, texture analysis, and powder flow instrumentation.(4) HUNTERLAB Colour Spectrophotometer.(5) ATAGO Refractometer.(6) HITACHI Chromatography, HITACHI (UV-VIS-NIR Spectrophotometer and AAS).(7) TELEDYNE TOC, Mercury Analyzer.(8) Hiranuma Automatic & Karl Fischer Titrator (9) Eppendorf HIMAC Centrifuge. (10) PRECISA Balance & Moisture Analyzer. Show less

Specialized in: Chromatography and Spectroscopy instruments, UV-VIS-NIR, AAS and HPLC ( Hitachi High Tech )Viscosity, texture analysis, and powder flow instrumentation. Viscometer and Rheometer ( Ametek Brookfield )Universal Testing Systems, Dynamic and Fatigue Testing Systems, Impact Drop Towers & Pendulums ( Instron )Total Organic Carbon TOC and Mercury Analyser ( Teledyne Tekmar )Centrifuges ( Eppendorf Himac Technologies )Permeation Analyzers… Show more Specialized in: Chromatography and Spectroscopy instruments, UV-VIS-NIR, AAS and HPLC ( Hitachi High Tech )Viscosity, texture analysis, and powder flow instrumentation. Viscometer and Rheometer ( Ametek Brookfield )Universal Testing Systems, Dynamic and Fatigue Testing Systems, Impact Drop Towers & Pendulums ( Instron )Total Organic Carbon TOC and Mercury Analyser ( Teledyne Tekmar )Centrifuges ( Eppendorf Himac Technologies )Permeation Analyzers ( Ametek Mocon ) Gas measurement and testing systems ( Ametek Mocon Dansensor )ISO Personnel Certification 9001:2008 ISO/IEC17025 - Testing and CalibrationBOSIET, CIDB and NIOSH Show less

Provide technical support and advice to the service maintenance team, project support/project personnel on CCTV , Access Control, and Security Systems.