Ana Martinez, Arm Email & Phone Number

United States

United States

• Manage the claims team, complex workers’ comp and general liability claims, and oversee management of claims from multi-state programs
• Lead workers’ comp and general liability claim policies/procedures and strategic decision making related to claims management
• Provide oversight of claims and care management and responsible for maintaining relationships with representatives from insurance companies, medical providers, internal managers, defense attorneys and injured employees
• Establish structure, organization, and a continual process improvement approach to claim management processes
• Responsible for delivering pre-determined claim status reports to senior management including but not limited to; reserves and total net incurred statuses, historical trend analysis and identification of high-risk.
• Assign or delegate duties to claims team to ensure proper distribution of work activities based on skill set, regional assignments, specialties, etc.

Dallas, Texas, United States

• Review incoming incidents from RMIS system and triage as appropriate
• Field calls from venue managers with questions about the claim reporting process
• Review initial claim facts and report to the insurance carrier based on company guidelines
• Contact guests directly when needed to facilitate claim resolution and/or investigation
• Support Senior Risk Manager with discovery efforts on general liability litigation
• Coordinate the creation of claims with the insurance carrier and insurance broker

Dallas, Texas, United States

• Handles 1st party property claims of moderate severity and complexity as assigned.
• Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates.
• Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business.
• Establishes timely and accurate claim and expense reserves.
• Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation.
• Negotiates and conveys claim settlements within authority limits.

• Conduct investigations, including, but not limited to assessing policy coverage, investigation of non-questionable/questionable claims, contacting insureds, injured workers, medical providers, and other parties in a.
• Proactively manage inventory with documented plans of action and emphasis on file quality and data integrity to ensure timely and appropriate resolution or reassignment.
• Achieve a positive end result by returning injured party to work and coordinating the appropriate medical treatment in collaboration with internal nurse resources where appropriate. Manage, resolve or reassign those.
• Establish and update reserves to reflect claim exposure and document rationale. Identify exposures and establish appropriate reserves. Apply knowledge to determine causal relatedness of medical conditions.
• Collaborate with internal nurse resources (Medical Case Manager) in order to integrate the delivery of medical services into the overall claim strategy.
• Complete required letters and state forms and any other required documents as required. Prepare necessary letters and state filings within statutory limits.

• Front office administrative support for the Academic Directors & Executive Council and other units within the Kay Bailey Hutchinson Center for Energy, Law & Business
• Process DEFINE documents and payment of services, tracking and processing various transactions in UT Market via Excel and UT Box, purchase office supplies through UT Market and Amazon for the office/staff.
• Reconciliation and accounts payable transactions on behalf of Texas Parents
• Check student records with various programs and communicate the outcome to the appropriate office, i.e Texas Board of Law Examiners, Study Abroad through Disciplinary Clearance List, and other UT organizations
• Greet visitors, answer main phone line, give assistance to callers and guests by routing to the appropriate entity, receive/check in deliveries, keep reception area organized and supplied with staff business cards and.
• Maintain messages on voicemail when out of office

Austin, Texas Area

• Lead social media and marketing efforts to increase awareness of GlobalAustin in the local community.
• Responsible for managing GlobalAustin Facebook, Twitter and LinkedIn.
• Managed the distribution of the GlobalAustin newsletter to subscribers as well as updating the International Austin event calendar.
• Assist the Associate Executive Director with the international foreign exchange program that sought to allocate host families with prospective students.
• Assist with the International Coffee Morning - this program was designed to welcome international visitors to the area, offer them the opportunity to meet friends, share experiences and learn about Austin and Texas.

San Marcos, Texas, United States

• Demonstrated a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills.
• Achieved personal sales and metric goals.
• Built and maintained new and existing customer relationships.
• Maintained a solid, organized client book which furthered customer relationships and generated consistent, proactive sales volume.
• Lead by example and model behavior that reflects the company's core values.
• Ensured a high level of customer service through extensive product knowledge and product ownership.

Master Of Arts, International Studies, Graduate School

Activities and Societies: Sigma Iota Rho International Honor Society Order of Omega Greek Honor Society Sigma Lambda Gamma Sorority Inc..

Bachelor Of Arts, International Studies & Spanish

Student Association for Campus Activities (SACA) - October 2008 to July 2009 •Assisted with organizing Texas State events such as.