Branch Operations Manager
Current• Oversee the day-to-day operations of the branch, including client service, trade processing, and account maintenance. • Supervise and monitor all branch staff to ensure that the customers are served in accordance with the LBSL customer service standards.• Ensure compliance with regulatory requirements and company policies and procedures, with strict adherence to AML/KYC-related processes and guidelines. • Develop and implement processes and procedures to improve operational efficiency and effectiveness. • Monitor and analyze key performance metrics to identify areas for improvement and implement appropriate action plans. • Collaborate with other departments to ensure seamless coordination of activities and timely resolution of issues. • Ensure all documents and processes are maintained in accordance with regulatory and company policies and standards to cover all perceivable risks and mitigate them. • Manage branch expenses prudently, as per policy, and with due diligence.• Prepare and submit all branch reporting to management.