Arun Kumar Email and Phone Number
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Contact: 2017257319 | akn7319@yahoo.comDedicated Operations and Account Management Executive with diverse combination of strategy development, operational, and process improvement expertise. Lean Six Sigma Black Belt, with solid background in project management, continuous process improvement initiatives, reporting, and advancing productivity. My operations experience is backed by my credentials in Business Process Modelling, People Management, Data Science, Lean methodologies, and Business Management. Experienced leading Lean Six Sigma Black belts and Operational teams. Orchestrated numerous continuous improvement initiatives for EXL. I’ve successfully launched EXL’s first US P&C Insurance Contact Center at Lee’s Summit, MO. Spearheaded Design & Implementation of EXL’s first end to end Document Management Center at Lynchburg, VA. Efficaciously instituted Quality & Compliance and Business Support Services at EXL’s first site in Philippines.As an accomplished and award-winning professional, I am fully equipped to exceed the expectations of a Senior Operations position. In possession of more than 20 years of highly transferable experience, feel free to connect with me to help navigate your business’ challenges, overcome obstacles, and deliver results.
Exl
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Vice President OperationsExl Jan 2018 - PresentNew York, Ny, UsHead of US Service Delivery, Global Life & Annuity TPA operations and Digital Intake Leader. Responsible for Client Management, Service Delivery and P&L along with supporting Pre-Sales, Solution Architecture and Transition support for US Life & Annuity Insurance activities along with consulting for key US Insurance P&C clients. • Global Digital Intake leader for EXL’s frontend and imaging capabilities – responsible for Solution Design, Operations Consulting and Digital Transformation.• Solution Architect & Pre-Sales support (RFI & RFP solution & pricing support) for Financial Services Contact Center & Back Office operations.• Lean Six Sigma Practitioner, Principal Consultant and Transformation leader • Continuous Improvement, Consulting and Transformation for new and existing clients.
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Senior Assistant Vice President - OperationsExl Nov 2012 - Dec 2017New York, Ny, Us• Site Lead & Operating leader for one of the leading US Life & Annuities clients supporting frontend operations and indexing for onshore and offshore sites.• Finance and Accounting operations for EXL‟s US based operations along with managing Frontend Mailroom Operations. • Responsible for managing a team of Controllers, CPAs and Mailroom specialists across multiple US locations.• Accountable for Service Delivery, Account Management, Client Satisfaction, Business Impact, Profitability & Employee Satisfaction and Project Management.• Implementation lead for frontend imaging, ECM solutions & Digital Transformation• Vendor management for Platforms, contractors and temp agencies
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Assistant Vice President - Quality & Process ExcellenceExl Apr 2011 - Oct 2012New York, Ny, Us• Process Excellence lead for multiple strategic US clients ranging from P&C Insurance, L&A Insurance, Credit Union and Revenue Cycle Management.• Lead transformation and value delivery initiatives across multiple locations both Onshore & Offshore.• Responsible for setting up Quality assurance function for all the above client areas for a span of more than 750 employees.• Annual Value Delivery targets of more than $10M – $15M.• Lead Third Party Quality Audit function across all sites for the client, including client’s own processing center in US.• Champion and Mentor Lean Six Sigma Black belts and projects aligned to the client function, including client’s Operational Excellence Team.• Responsible for conducting ongoing trainings for Quality Certification, 7 QC Tools, Lean and various levels for Six Sigma programs.
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Senior Manager - Lead Black BeltExl Jun 2009 - Mar 2011New York, Ny, Us• Quality & Process Excellence lead for the site at Manila, Philippines.• Responsible for setting up the following functions at EXL’s first Contact Center in the Philippines:• Quality & Process Excellence• Workforce Management & Scheduling• Business Analytics and Scorecards• Training• Screening process for Recruitment• Responsible for baselining all process metrics and performance for all the Clients that transitioned to Manila ranging from US P&C Insurance, L&A Insurance, Logistics & Transportation and Healthcare.• Supported migration for more than 10 voice and non-voice processes
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Manager Black BeltExl Jul 2007 - Jun 2009New York, Ny, Us• Lead Black Belt responsible for setting up processes for one of EXL’s strategic US Insurance client.• Supported Client’s vision of setting up their own captive center at Noida:• supported migration and process set up for more 50 processes which moved to EXL (India) from onshore (client). This included recommending and measuring process metrices and baselining performance.• Supported re-migration and process set up for the above processes which moved from EXL (India) to Client’s ‘captive’ setup.• Responsible for leading the Quality monitoring and feedback function for all the processes managed for the client by EXL.• Responsible for grooming and mentoring future QCA, Green Belts and Black Belts
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Assistant Manager Quality & ComplianceJindalx Jun 2002 - Jul 2007New Delhi, In• Started off as a Telemarketer for a major US Telecom provider and moved up the ranks to manage Quality & Compliance function for the organization.• Supported more than 10 different clients spread across US, UK and Australia.• Responsible for Quality and Sales compliance & invoicing for all the client ranging from Telecom providers, Healthcare, Utilities, Lead Generation and FMCG including managing Third party collections and audits
Arun Kumar Education Details
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Harvard Business SchoolHarvard Managementor Corporate Program -
Iibm Institute Of Business ManagementExecutive Master Program In Business Management
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Delhi UniversityCorporate Accounting
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National Institute Of Information TechnologyNetworking Windows Nt Server 4 & Linux
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Iibm Institute Of Business ManagementCertification In - Project Management
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Iibm Institute Of Business ManagementCertification In - Iso 9001:2008
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Iibm Institute Of Business ManagementCertification In - Digital Marketing
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The Army Public SchoolCommerce With Maths
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Motorola | Tqmi, IndiaLean Six Sigma Black Belt
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Bp GroupCpp Level 1 (Process Practitioner)
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Dale Carnegie TrainingDeveloping The Leader In You
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Exl Insurance AcademyPrinciples Of Us Workers’ Compensation (Insurance)
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Exl ServiceSix Sigma Black Belt
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Gallup UniversityEmployee Engagement
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National Institute Of Information TechnologyQuality Management
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ProgressProgress Savvion Business Manager 7.6
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Qai IndiaSix Sigma Green Belt
Frequently Asked Questions about Arun Kumar
What company does Arun Kumar work for?
Arun Kumar works for Exl
What is Arun Kumar's role at the current company?
Arun Kumar's current role is Operations Leader | Digital Transformation | Lean Six Sigma Black Belt | Contact Center & Electronic Content Management | Life & Annuity Insurance TPA Leader.
What is Arun Kumar's email address?
Arun Kumar's email address is ar****@****bal.com
What schools did Arun Kumar attend?
Arun Kumar attended Harvard Business School, Iibm Institute Of Business Management, Delhi University, National Institute Of Information Technology, Iibm Institute Of Business Management, Iibm Institute Of Business Management, Iibm Institute Of Business Management, The Army Public School, Motorola | Tqmi, India, Bp Group, Dale Carnegie Training, Exl Insurance Academy, Exl Service, Gallup University, National Institute Of Information Technology, Progress, Qai India.
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