Arun Kumar Email & Phone Number

New York, Ny, Us

Head of US Service Delivery, Global Life & Annuity TPA operations and Digital Intake Leader. Responsible for Client Management, Service Delivery and P&L along with supporting Pre-Sales, Solution Architecture and Transition support for US Life & Annuity Insurance activities along with consulting for key US Insurance P&C clients. • Global Digital Intake leader for EXL’s frontend and imaging capabilities – responsible for Solution Design, Operations Consulting and Digital Transformation.• Solution Architect & Pre-Sales support (RFI & RFP solution & pricing support) for Financial Services Contact Center & Back Office operations.• Lean Six Sigma Practitioner, Principal Consultant and Transformation leader • Continuous Improvement, Consulting and Transformation for new and existing clients.

New York, Ny, Us

• Site Lead & Operating leader for one of the leading US Life & Annuities clients supporting frontend operations and indexing for onshore and offshore sites.• Finance and Accounting operations for EXL‟s US based operations along with managing Frontend Mailroom Operations. • Responsible for managing a team of Controllers, CPAs and Mailroom specialists across multiple US locations.• Accountable for Service Delivery, Account Management, Client Satisfaction, Business Impact, Profitability & Employee Satisfaction and Project Management.• Implementation lead for frontend imaging, ECM solutions & Digital Transformation• Vendor management for Platforms, contractors and temp agencies

New York, Ny, Us

• Process Excellence lead for multiple strategic US clients ranging from P&C Insurance, L&A Insurance, Credit Union and Revenue Cycle Management.• Lead transformation and value delivery initiatives across multiple locations both Onshore & Offshore.• Responsible for setting up Quality assurance function for all the above client areas for a span of more than 750 employees.• Annual Value Delivery targets of more than $10M – $15M.• Lead Third Party Quality Audit function across all sites for the client, including client’s own processing center in US.• Champion and Mentor Lean Six Sigma Black belts and projects aligned to the client function, including client’s Operational Excellence Team.• Responsible for conducting ongoing trainings for Quality Certification, 7 QC Tools, Lean and various levels for Six Sigma programs.

New York, Ny, Us

• Quality & Process Excellence lead for the site at Manila, Philippines.• Responsible for setting up the following functions at EXL’s first Contact Center in the Philippines:• Quality & Process Excellence• Workforce Management & Scheduling• Business Analytics and Scorecards• Training• Screening process for Recruitment• Responsible for baselining all process metrics and performance for all the Clients that transitioned to Manila ranging from US P&C Insurance, L&A Insurance, Logistics & Transportation and Healthcare.• Supported migration for more than 10 voice and non-voice processes

New York, Ny, Us

• Lead Black Belt responsible for setting up processes for one of EXL’s strategic US Insurance client.• Supported Client’s vision of setting up their own captive center at Noida:• supported migration and process set up for more 50 processes which moved to EXL (India) from onshore (client). This included recommending and measuring process metrices and baselining performance.• Supported re-migration and process set up for the above processes which moved from EXL (India) to Client’s ‘captive’ setup.• Responsible for leading the Quality monitoring and feedback function for all the processes managed for the client by EXL.• Responsible for grooming and mentoring future QCA, Green Belts and Black Belts

New Delhi, In

• Started off as a Telemarketer for a major US Telecom provider and moved up the ranks to manage Quality & Compliance function for the organization.• Supported more than 10 different clients spread across US, UK and Australia.• Responsible for Quality and Sales compliance & invoicing for all the client ranging from Telecom providers, Healthcare, Utilities, Lead Generation and FMCG including managing Third party collections and audits

Harvard Managementor Corporate Program

Executive Master Program In Business Management

Bachelor Of Commerce (Honours), Business Maths, Stats, Economics, Income Tax, Corporate Accounting

Dniit, Sql Server 7, Html, Uml, Java Programming, Linux, C++ & Cgi, Networking Windows Nt Server 4 & Linux

Certification In - Project Management

Certification In - Iso 9001:2008

Certification In - Digital Marketing

Aissce, Commerce With Maths

Lean Six Sigma Black Belt

Cpp Level 1 (Process Practitioner)

Leadership Training, Developing The Leader In You

Principles Of Us Workers’ Compensation (Insurance)

Six Sigma Black Belt

Employee Engagement

Quality Management

Business Process Modeling, Progress Savvion Business Manager 7.6

Six Sigma Green Belt