Reporting directly to the President, responsible for all new business and partnership development as well as managing and building upon existing clients relationships. Routine responsibilities include managing core team operations, identifying opportunities for revenue growth and maintaining a pulse on our internal strategy approach and execution.

Owner/Operator of Bright Lane Gardens - a boutique plant nursery and landscape consulting company offering services specific to native plants, fruit bushes, fruit trees, vegetable gardens and perennial flower beds. Full scale management of all social media platforms including YouTube, Facebook, Instagram and Pinterest.

I started as the Practice Manager for Northwood OBGYN, then moved into a Project Management and Revenue Cycle Management role after 3 years. As the Practice Manager, I was responsible for high-level overview of all operations of the practice. This included revenue management, human resources, finance, contract management, business management, risk management, tech & data management, patient education, and marketing. After moving into a Project and Revenue Cycle Management role, my focus shifted from overall operations of the practice to focusing specifically on process improvement and regulatory initiatives. This included:-development and implementation of projects to achieve practice goals-management of implementation projects start to finish-soliciting internal feedback from providers and staff, as well as external feedback, to ensure quality measures are met-develop excellent communication to ensure all individuals included in process and policy changes are kept informed and educated-act as an advocate for change, including influencing others for project buy-in from key stakeholders-Track progress and communicate status updates and changes to any impacted individuals-Directly manage teams of individuals and key stakeholders related to project-Establish processes and policies according to regulatory guidelines-Utilize Lean Six Sigma principles to ensure efficiency in project execution

Responsible for overall operations of clinical services program projects, developments and enhancements. Strict adherence to policies and procedures under regulatory guidance. Daily managing of personnel, budgets, and deadlines for Home Health program, including major projects and expansion plans. Independently managed expansion projects start to finish. Responsible for negotiating contracts with vendors and service suppliers.

Served as the initial Specialist for a pilot program serving the entire United States. Responsible for establishing and maintaining professional relationships in major group, private, and solo accounts, running trials on-site for medical facilities around the region, and serving as an expert on surgical tables, table accessories, and patient positioning. Professionalism in administrative offices, as well as clinical expertise in operating rooms and theaters, were both necessary as the key buyer differed from account to account. Displayed exceptional communication and time management skills, and frequently participated in numerous account trials at a time.

Responsible for coordination, marketing, and implementation of all group sales opportunities. Active in marketing and advertising to professional accounts for business retreats, meetings, or classes. Required to follow specific budgets, timelines, and requests closely, while balancing customer satisfaction with driving profits. Also required to occasionally work in coordination with the James B. Henry Center for Executive Development for some annual events.

Assisted in the design and execution of programs that contributed to increases in hotel efficiency.Served as liaison between management, associates, and guests.Implemented standards and methods to measure the effectiveness of department improvisions.Ensured the accuracy and privacy of guest information and data.Provided thorough supervision for day-to-day operations of facility in accordance with brand standards and hotel policies.

Conducted daily pre-shift meetings to ensure organizational efficiency.Scheduled and directed staff in daily work assignments to maximize productivity and output.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Developed and maintained exceptional customer service standards.Communicated well and used strong interpersonal skills to establish positive relationships with both guests and employees.