Akole Ayodele Email & Phone Number

South-West, Nigeria.

Operations and Service Delivery:• Coordinate the delivery of excellent Secured Mobility services (Escort Services, Meet & Greet, Executive Protection, Travel Advisory, Emergency Response, etc.,) in assigned region.• Take charge of the delivery of the entire mobility security businesses with effective and efficient processes that include; designing, planning, execution, monitoring and tracking within Area of Responsibility.• Ensure compliance with all departmental guiding principles and SOP.• Organize logistics requirement for all operations; PPE, vehicle Maintenance etc. Leadership and Management:• Manage performance of reports and ensures relevant training and development interventions are implemented to sustain performance of subordinates.• Enforce security specialist technical and professional trainings for all Reporting officers within AOR.• Mentor, motivate and coach to ensure quality performance during service delivery is sustained.• Build morale, inspire achievement, and motivate high-performance in-service delivery within assigned zone. Client and Stakeholder Management:• Respond promptly to client’s complaints and ensure timely Resolution.• Engage clients to provide security risk advice and operational support, strengthening customer satisfaction and retention• Proactively engage and manage clients, internal and external stakeholders, Contractors and partners including Government Security Agencies to foster good working relationship and best business outcomes. Risk Assessment:• Carry out route risk assessment and Journey management plans for clients.• Assess and identify related security risks and define best fit mitigating strategies, solutions & responses• Facilitate & participate in risk review workshops during the planning stages of new contracts or projects to ensure that all risks are accommodated contractually.• Continually monitor & manage operational and related risks.

Lagos, Nigeria

• Protect and safeguard all hotel guests, employees, hotel assets and also ensuring all hotel properties are adequately secured at all times.• Ensure that all allegations of crime and other incidents are investigated and properly recorded.• Liaise with government and law enforcement agencies as necessary.• Plan, deliver and facilitate regular staff awareness training.• Responsible for management of key control within all departments.• Be fully conversant of company terrorist procedures and convey to staff.• Direct and coordinate the activities of all Security Supervisors and Guards.• Ensure that all Security staff provides services that are above and beyond for customer satisfaction and retention.• Liaise with all department heads to ensure hotel employees are adhering to established security procedures.• Record and notify all risks, deviations from hotel safety standards and incidents.• Oversee and guide the efforts of Fire and Safety Committee.• Follow-up on all unusual activities in and around the property that would impair the well-being of guests and employees.• Ensure compliance with all security standards and preventative measures.• Conduct investigations and compile reports on a timely manner for any theft, loss, accidents or any aspect that risk the safety of the hotel.• Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.• Develop and maintain a monthly checklist of all CCTV equipment, alarmed doors, and panic/duress alarms to ensure that they are fully functional.• Conduct regular fire evacuation drill as per the hotel emergencies standards in conjunction with Public Fire Service. • Develop and advise key personnel of emergency procedures.• Coordinating with external police authorities in the investigation and handling of crimes, accidents etc., involving the hotel, its employees and / or guests.

Lagos, Nigeria.

• Ensuring operating systems are functioning correctly and fit for purpose; troubleshooting and organizing for corrective action while at the same time mitigating against any risk to the organization.• Detailing, planning and monitoring journey management tasks from start to finish.• Executing the daily transportation plan by issuing, communicating and monitoring Journey Management activities for personnel/clients movements to and fro their designated locations.• Coordinating the movement of all allocated vehicles and attending to all complaints from personnel /clients.• Enforcing adherence to Standard Operational Procedures (SOP) in the execution of Task.• Ensuring Quality Assurance/safety by conducting pre-deployment assessment of Escort/Passenger vehicles and other equipment required for the task.• Providing regular feedback to clients on on-going and completed missions.• Preparing timely reports on journey management operations.• Liaising with Police and other government security agencies.• Providing post-task information to the management for improvement and decision making purpose.• Monitoring and tracking operational vehicles form source to destination, ascertaining the location of all vehicles at all times.• Continuously monitoring aspects of driver behavior, such as speeding, fuel consumption, excessive braking and erratic driving etc.• Tracking vehicle locations and improve traceability in the event of a vehicle theft.• Developing the control room operations manual that supports all security operations, updating when required and formulating and implementing security policy and procedures.• Managing a large number of security personnel delivering different security services on customers’ sites.• Developing professional customer relationships, responding appropriately to customer requests and concerns.• Identifying problems in operations process and resolve them in quickly and timely manner.

Lagos, Nigeria

• Escort coordination and secured transport services.• Demonstrate excellent surveillance and emergency response skills.• Deliver regular situation report to the control room.

Lagos, Nigeria

• Supervising escort task execution from start to finish.• Encouraging team work within escort team members.• Doing pre-service briefing before the execution of task.• Supervising security risk assessment before task.• Reporting escort process performance.• Reconfirming all resources are available before departure from source/base.• Monitoring CCTV and report any unusual activity to the Line Manager/Duty Security Officer. • Responding promptly to radio checks and keep accurate records of all communications. • Keeping a record of any incidents and report these to the Duty Security Officer. • Monitoring vehicle and staff movements via our Geo-location software.• Reporting any alarm activation to the Duty Security Manager. • Monitoring the external security situation and provide the best routes and road status to company drivers. • Developing excellent working relationships with on-site customers.• Ensuring a timely response to all security issues and events.• Monitoring staff and clients’ movement via the Track-24 technological system.• Monitoring guards on site via the Guard Monitoring Unit system.• Planning client’s and company vehicular daily movement.• Undertaking any other reasonable duties as required to meet the needs of