Volunteering my analytical and PM experience to help fight COVID-19.

• Established the vision and executed strategy for business analytics to drive operational excellence. Managed end-to-end data projects.• Built strong and collaborative interdepartmental relationships to influence outcomes and achieve results. Bridged communication gaps between non-technical and technical departments. (Worked with every single department at Compass)• Worked as data stakeholder in all customer-facing initiatives to inform, consult, and create all things data. Including assessment of technical requirements to launch and maintain strategic performance for new initiatives. Establishing KPIs and reporting needs to understand performance and optimization opportunities. Managing expectations from multiple stakeholders.• Provided data-driven strategic recommendations to improve operational efficiency, product adoption, and business growth. Developed predictive models and implemented data tools to optimize performance.• Flexible (sometimes scrappy) and solutions-driven approach to solving problems using data in any format.

• Built NPS program from the grounds up including vendor selection, data integration, data analysis, and dashboards• Built customer attrition prediction model. The algorithm indexed each customer with an attrition risk score. Successfully flagged 88% of attrited customers

• Create and maintain Ops and Sales KPI dashboards using Tableau, MySQL, AWS• Define data requirements and provide detailed specs to Data Engineering for data processing and ETLs• Work cross-functionally to determine intelligence needs for different business divisions• Write ad hoc data queries in MySQL, Presto and Hive to pull custom data set not provided by engineering teams• Ad hoc analysis to illustrate trends and provide recommendations to improve business operations and support sales opportunitiesSample project: Built and automated Tableau dashboard for daily revenue performance and tracking against planned revenue. As well as forecasting expected shortfalls to identify improvement opportunities

• Identified relevant business KPIs, built, automated and maintained dashboards• Improved data efficiency by identifying new tools and communicating to Product/Eng regarding data needs to support operations and growth• Ad hoc analyses that enabled data driven decision-making (margin impact, cost tracking, product analysis)• Financial modeling to forecast market changes and quantify strategic shifts to exec staff• Data analysis for strategic and product initiatives using probability and regression analysis• Cross-functional analytical support for other teams• Managed and trained analyst to take over day-to-day report maintenance and support

Hands in multiple cookie jars

• Perform valuation of intangible assets and private stock valuation in the technology sector using discounted cash flow analysis and contributory asset charge models• Perform valuation of complex business contracts including litigation settlements, joint venture entity valuation and partnership deals using discounted cash flow analysis and market comparable approach• Perform weighted average cost of capital analysis to determine appropriate rate of returns and risk profiles for each asset or business entity• Performed market / economic research and industry metric benchmarking to support valuation analyses and assumptions• Manage large-scale valuation projects through effective communication with managers and delegating tasks to junior analysts

• Implemented a formal system to obtain, record and analyze instructor evaluation data including creating a database and onboarding new staff • Assisted office administrator and department manager in planning events• Assisted students and department faculty on department operations and major status inquiries

• Performed market/industry/ consumer behavior research and analysis for client strategy recommendations• Worked with analytics team to organize and analyze large campaign datasets using Excel and Access• Presented findings from research and analysis to clients during business meetings• Tracked campaign performance and budget allocation, made necessary adjustments and optimizations to maximize clients’ ROI