Support and administration of the hardware in the customer areaCustomer support for software and hardware inquiries and problemsProcessing of incoming service requests and incidentsTeam-spanning work in case of malfunctions, administrative tasks and IT projectsCreation of documentation

Traveled around Europe visiting: Malta, Netherlands, Belgium, Cyprus, Turkey and Germany

Worked on an organised boat tours before moving to Germany

Volunteering in Brazil for one and a half months and then traveling around South America visiting: Brazil, Bolivia, Peru and Colombia

Worked on development and maintenance of telecom mobile application.Tested the application and reported bugs to vendors developing the application.Worked with SOAP/REST Web Services, JSON and XML formats, used tools such as Kibana (for analyzing data), Confluence (project collaboration, documentation, user stories etc.), JIRA (issue/bug tracking), HP ALM (application lifecycle, issue/bug tracking)

- Office 365 2nd Level Support for Croatia, Hungary, Czech Republic, Romania, Slovakia and Greece- Service Desk support for more than 6000 internal and external users and over 300 applications- Daily communication with customers, technicians and vendors and providing problem solutions- Working on a project of simplifying internal processes- Solving complex technical IT support problems and administrative problems- Documenting problems and making manuals for problem solving, maintaining an internal knowledge base- Everyday work in programs like ITSM, HPE SM, Active Directoy, MS Office/Office 365, Exchange Management Console, SCCM, Security Manager Administration etc.