Arunkumar Pillai - Pmp®,Psm I, Prince2® Email & Phone Number

With over 15 years in technology, I am a product and program leader specializing in Airline/Travel Retail Technology—encompassing Inflight Retail, Duty-Free, Ancillary Sales, Pre-Order, and Air-to-Home solutions. My expertise spans payments integration, loyalty programs, and advanced Mobile Point of Sale (POS) systems, with a strong focus on PCI DSS compliance and secure, user-centric design. I bring extensive experience in business analysis, quality assurance, agile methodologies, and end-to-end architecture for complex POS environments, integrating seamlessly with systems like inventory management, payment gateways, CRM, and loyalty platforms.Known for my collaborative approach, I excel in Agile & cross-functional leadership, guiding teams to align on vision, strategy, and execution. My passion is delivering products that meet exacting standards of security, compliance, and user experience, driving both growth and operational efficiency. If you are seeking a leader who combines strategic insight with technical acumen, I am excited to connect. I am committed to delivering technology solutions that enhance aviation retail operations and elevate customer satisfaction.CORE COMPETENCIES• Airline Retail Technology Integration: Payment Systems, POS, Loyalty Program Integration, Inflight Retail Systems• Project Management: Agile (Scrum), Risk Management, Project Scheduling, Budgeting• Customer Relationship Management: Airline Client Engagement, Issue Resolution, Stakeholder Communication• Software Development & Testing: SDLC, System Integration, API Implementation• Quality Assurance: UAT, Test Strategy Development, Defect Management• Technical Skills: API Integration, Web Services, XML, JSON, GitHub, JIRA, Confluence• Vendor Management: Airline Retail Technology Vendors, Performance Monitoring, Compliance