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Arvind Kumar Rao Email & Phone Number
Lead Software Engineer
at
Freshworks
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Lead Software Engineer
Location
Hyderabad, Telangana, India
Company size
Who is Arvind Kumar Rao? Overview
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Quick answer
Arvind Kumar Rao is listed as Lead Software Engineer at Freshworks, a with 8874 employees, based in Hyderabad, Telangana, India. AeroLeads shows a matched LinkedIn profile for Arvind Kumar Rao.
Arvind Kumar Rao previously worked as Lead Software Engineer - Backend at Freshworks and Technical Lead at Genesys. Arvind Kumar Rao holds Bachelor Of Technology (B.Tech.), Computer Science And Engineering, First Class (Cgpa 7.32) from National Institute Of Technology Calicut.
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Freshworks
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Profile bio
About Arvind Kumar Rao
Dynamic technical lead and backend engineer with 11 years of experience and a proven track record of driving success across various technology stacks. Interests: Distributed Systems, Microservices, Financial systems and Scaling
Current workplace
Arvind Kumar Rao's current company
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Freshworks
6 roles
Arvind Kumar Rao work experience
A career timeline built from the work history available for this profile.
Lead Software Engineer - Backend
Current
Nov 2023 - Present
Technical Lead
Feb 2022 - Nov 2023
Lead Engineer
Contributions to product lifecycle:• Leading the project SIP Feature Server and driving requirement from Product Management team.• Planning the effort estimation, execution, design, implementation, code review, test and delivery of requirements from PMs.• Work with global teams and other stakeholders to drive the requirement to completion. • Managing team’s growths, improving team efficiency, hiring and contributing to organizations growth. Contributions to development:• Voice Microserviceso Created Single Jenkins pipeline to handle all stages of SDLC before its deployment in azure production with help of GitHub workflow and GitHub CLI to deploy docker build in azure dev and stage environments. o Developed unit test and regression test frameworks for all voice microservices.o Complete ownership of all CI-CD activity for all voice microservices to make it smooth and resilient. • SIP Feature Servero Designed and developed Stats and Resiliency monitoring matrices in SIP Feature Server with Prometheus and Grafana and deployed in AWS Cloud.o Extensive Performance improvement of Genesys Dialplan module which is critical in all of the calls.o Improved Voicemail call throughput to 10 times more in SIP Feature Server.o Design and develop Support for JDK11 and Spring 5.
Sep 2020 - Feb 2022
Senior Software Engineer
Contributions:• Designed deployment architecture of Genesys SIP Device Management in Cloud (AWS).• Developed support in Device Management required for it to be deployed in Cloud (ZTP of Polycom, S3 storage for IP Phones firmware, Load Balancing, IAM role-based authentication etc)• Designed and Developed support for graceful shutdown of SIP Feature Server• Developed Bulk Upgrade framework for SIP Feature Server with Python to upgrade all feature Servers in production within few minutes. • Designed and Developed support for TLSv1.2 and above protocols in SIP Feature Server.
Jun 2017 - Sep 2020
Software Engineer
Contributions:• Designed and Developed UI for Device Management solution which is provisioning tool for SIP Phones in contact center.• Added support for Yealink, AudioCodes and Polycom in Device Management. • Added Genesys brand IP Phone support to Device Management.• Implement pagination API to list thousands of SIP Phones in device management• Designed Rest APIs for Device management • Developed multiple features like HTTPS, DHCP provisioning, Syslog, IP Phones Firmware upgrade, LDAP, ACD support in device management, Personal Greetings in voicemail.
Jun 2013 - Jun 2017
Team & coworkers
Colleagues at Freshworks
Other employees you can reach at freshworks.com. View company contacts for 8874 employees →
KV
Kaushika Vardhana
Colleague at FreshworksBengaluru, Karnataka, India
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RC
Rajni Chandra
Colleague at FreshworksChennai, Tamil Nadu, India
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GM
Gunaseelan Manoharan
Colleague at FreshworksChennai, Tamil Nadu, India
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RV
Rohini Velayutham
Colleague at FreshworksChennai, Tamil Nadu, India
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LL
Lori Lily
Colleague at FreshworksYerevan, Armenia
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AW
Abishek Wilfred
Colleague at FreshworksBengaluru, Karnataka, India
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JB
Jahnavi B
Colleague at FreshworksYsr, Andhra Pradesh, India
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RR
Ramya Ramya
Colleague at FreshworksBengaluru, Karnataka, India
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NR
Nithya Reddy
Colleague at FreshworksIndia
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MC
Mari Corona
Colleague at FreshworksHouston, Texas, United States
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Kaushika Vardhana
Colleague at FreshworksBengaluru, Karnataka, India
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RC
Rajni Chandra
Colleague at FreshworksChennai, Tamil Nadu, India
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GM
Gunaseelan Manoharan
Colleague at FreshworksChennai, Tamil Nadu, India
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RV
Rohini Velayutham
Colleague at FreshworksChennai, Tamil Nadu, India
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LL
Lori Lily
Colleague at FreshworksYerevan, Armenia
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AW
Abishek Wilfred
Colleague at FreshworksBengaluru, Karnataka, India
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JB
Jahnavi B
Colleague at FreshworksYsr, Andhra Pradesh, India
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RR
Ramya Ramya
Colleague at FreshworksBengaluru, Karnataka, India
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NR
Nithya Reddy
Colleague at FreshworksIndia
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MC
Mari Corona
Colleague at FreshworksHouston, Texas, United States
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3 education records
Arvind Kumar Rao education
Bachelor Of Technology (B.Tech.), Computer Science And Engineering, First Class (Cgpa 7.32)
Intermediate, Cbse, First Class(82%)
Jawahar Vavodaya Vidyalaya Gauriganj Sultanpur
High School, Cbse, First Class(91%)
Jawaher Navodaya Vidyalaya Gauriganj Sultanpur
FAQ
Frequently asked questions about Arvind Kumar Rao
Quick answers generated from the profile data available on this page.
What company does Arvind Kumar Rao work for?
Arvind Kumar Rao works for Freshworks.
What is Arvind Kumar Rao's role at Freshworks?
Arvind Kumar Rao is listed as Lead Software Engineer at Freshworks.
Where is Arvind Kumar Rao based?
Arvind Kumar Rao is based in Hyderabad, Telangana, India while working with Freshworks.
What companies has Arvind Kumar Rao worked for?
Arvind Kumar Rao has worked for Freshworks and Genesys.
Who are Arvind Kumar Rao's colleagues at Freshworks?
Arvind Kumar Rao's colleagues at Freshworks include Kaushika Vardhana, Rajni Chandra, Gunaseelan Manoharan, Rohini Velayutham, and Lori Lily.
How can I contact Arvind Kumar Rao?
You can use AeroLeads to view verified contact signals for Arvind Kumar Rao at Freshworks, including work email, phone, and LinkedIn data when available.
What schools did Arvind Kumar Rao attend?
Arvind Kumar Rao holds Bachelor Of Technology (B.Tech.), Computer Science And Engineering, First Class (Cgpa 7.32) from National Institute Of Technology Calicut.
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