customer relation managment

Customer Service, Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships, Motivation for Sales

-Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.- Customer Service, Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships, Motivation for Sales

• Increasing agents’ productivity by following Contact Centre productivity standards and deliver team key performance indicators• Operational management of team & shifts scheduling• Working as Contact Centre Agent at the time of crisis and high calls volume• Cross selling & maximizing converting incoming calls to business opportunities• Review all daily/weekly/monthly agents reports and taking all required corrective actions• Accurate and timely MIS & feedback reporting providing team training, development, coaching & counseling• Calls monitoring, quality assurance, scripting and complaints ‘handling & problems’ resolution• Follow up customers’ requests & deliver as promised