Akram Alsafadi Email & Phone Number

Dubai, Ae

United Arab Emirates

Reach Employment Services, Magic choice, Experts Plus- For the Federal Tax Authority, UAEMain duties :1-Act as a “subject matter expert” within the area of the Contact Centre, and to ensure the timely and accurate communication and distribution of company policies, procedures that directly relates to the department.2. Provide satisfactory resolutions to customer issues escalated from the Contact Centre Agents, and processing FAQs as instructed by contact center management.3. Monitor and maintain the departmental key performance indicators as outlined by management.4. Prepare daily, weekly and monthly performance reports for review and to complete necessary administrative tasks. 5. Maintain communication equipment operational and report problems to the IT Service Management.6. Monitor, evaluate and report on business trends to be able to plan and implement staffing schedules based on business demands and customer volume.7. Assist developing and evaluation of all staff, including handling correction action when necessary. 8. Assist with coaching / training / briefing of the Contact Centre Agents to ensure that they achieve or exceed company expectations for quality, by providing constructive feedback and guidance to develop employees to their full potential.

Dubai International Financial Centre, Dubai, United Arab Emirates

TASC Labour Services and Reach Employment Services - For the Federal Tax Authority, UAEMain duties :•Review the documentation submitted from Applicants, identify any discrepancy in the requested Documents. • Verify the Tax pair credentials before as per the policy. • Provide solution for Technical cases and raise an Escalation to the concern team if needed. • Listen with a patience to the caller’s inquiry and provide resolution &/or Alternatives Accordingly. • Create a ticket number for each and every call as well as send a follow up for existing and pending cases. • Review and analyze emails sent from the tax pair and responding accordingly. • Representing the Authority image throughout the available different available channels when needed. • Activing as a Quality Analyst while Monitoring to Agent calls and hold Regular Trainings when needed. • Dealing with customers/clients professionally.

Lebanon

Smartsource Lebanon Outsourcing for citruss Tv Dubai , UAEMain Tasks:• Managing large amounts of inbound and outbound calls in a timely manner.• Identifying customers’ need, clarify information, and provide solutions and/or alternatives.• Placing orders for customers by creating and/or updating all the information accurately.• Handling complaints, aggressive customers and difficult situations accord to the protocols.• Enhances the customer experience by providing sales information assistance, through use of up/cross-selling, sales techniques.• Provide First call resolution and insure customer satisfaction.