Akram Hammad Email and Phone Number

Responding to help request initiated by the user.• Analyzing requests and implementing approved solution, which - in some cases- may mean program modification or writingone time fixing programs.• Looking primarily after the contribution subsystem, I was responsible for resolving all problems related to this subsystemwhich includes batch as well as on-line.• Liaise with the scheduling team to co-ordinate for daily production plan as well as implementing emergency problem… Show more Responding to help request initiated by the user.• Analyzing requests and implementing approved solution, which - in some cases- may mean program modification or writingone time fixing programs.• Looking primarily after the contribution subsystem, I was responsible for resolving all problems related to this subsystemwhich includes batch as well as on-line.• Liaise with the scheduling team to co-ordinate for daily production plan as well as implementing emergency problem fixes.• Liaise with operation for technical issues and to arrange for fixes to be implemented either during the on-line day orovernight.• Using different tools for documentation Show less

Participated as a Analyst/Programmer in developing, and implementing the systems

Managed the development of a DOS based integrated inventory system which server the stores, the purchase and theindexing units. It was used to produce LPO's to vendors against which goods are received to stores where they will be finallysent to end users, all transactions in one fully integrated easy to use system.

I was responsible for 2 sites where FileNet systems where installed for PSD (Public Security Directorate). Those systemswhere used to store images and their indices on optical jukeboxes as well as on magnetic media for later retrieval.I was also taking care of software customization to enhance the provided manufacturer user-interface

I acted as instructor for delivering computer courses for the new assigned staff in all ministries, as well as programmerparticipating in developing need systems to run the training site properly. One of my main duties as instructor was preparingcourse materials which needs a lot of reading, testing and follow up, while as a programmer I had to write programs specifiedby the systems analyst.