Akram Helali Email & Phone Number

Ez Zahra, Tn

El Manar, Tunis, Tunisie

- Lead the production teams- Optimize internal and external resources- Be the point of contact between the development team and the project managers- Follow all the projects that are in progress and inform about their progress- Solve problems that may arise during a project- Undertake statistical analyzes for management- Customer relationship support- Compliance & compliance (CSR/GDPR/Certification)

Les Berges Du Lac, Tunis, Tunisie

Responsible for the development of the large account customer portfolio on the African continent and customer Product OwnerMy main missions:- Generate sales among client accounts, including upsetting and cross-selling- Play the role of relay point for key account customers- Develops and maintains long-term relationships with accounts- Ensure customers receive requested products and services in a timely manner- Communicate customer needs and requests to the employing company- Forecasting and tracking customer account metrics- Identifies business growth opportunities with existing customers- Collaborate with the sales team to reach potential customers- Gain an in-depth understanding of key customer needs and requirements- Develop relationships with existing customers by constantly proposing solutions that meet their objectives- Define and design products and packaging- Identify the expected features and select those that bring the most value or benefits to users to define and plan product releases- Write and Prioritize items (User stories and Epic) in the Product Backlog- Manage the delivery, follow-up of the customer acceptance and the submission of the functionalities- Write all the functional use cases and maintain the Product Backlog- Participate in Meetings and agile rituals according to the SCRUM framework- Bring maximum business value to customers and users- Contribute to the realization of the Roadmap and supervise technical projects by ensuring their realization- Develop the client portfolio in the African continent - Benin, Senegal, Mauritania, Mali- Respond to calls for tenders, qualification of needs- Sourcing, qualification and consultants recruitment

El Ghazela Technoparc, Ariana

Course: Project management Practical work: Jira - Ms Project

Charguia Ii, Tunis, Tunisie

- Agile Coach and Scrum Master of web projects: Coaching, facilitation, and support for implementation of agile executives, Animation of meetings.* Main responsibilities- Evaluate the feasibility of projects and their adequacy with the company's strategy, from a point of viewcommercial and technical view;- Understand the need, Define human and material resources, plan the tasks to beachieve and organize the priorities between the different projects;- Achieve the expected results in terms of budget, schedule and quality standards;- Write the specifications determining the main phases of the project and the provisional budget, and establish the schedules of the tasks of realization with the deadlines to be respected;- Create a benevolent environment, maximizing team productivity and improving the process: animate and motivate the team; anticipate and manage possible conflicts;- Coach the Dev Team to improve collaboration within the team and facilitation;- Organize, animate and lead the various Agile ceremonies: daily Scrum, Sprint Planning, Retrospective and other workshops;- Promote and facilitate communication between cross-functional teams using tools: JIRA Cloud, MS Project.

Tunisia

Hired as an expert I assisted the information systems department to:- Define with strategic management the strategic directions in technological matters;- Define the IT security policy;- Orient the choices of the general management on information technologies;- Carry out the information systems evolution plan in the company within the accepted budgets and in accordance with the changes and innovations decided by the general management;- Manage acquisition projects in computer hardware and software and services;- Develop tools and methods intended to ensure the reliability, security, confidentiality and integrity of information systems;- Define, adapt and implement IT processes, procedures and protocols to optimize the organization of IT flows within the company;- Supervise the drafting of specifications in accordance with the needs and choices of the company;- Supervise and coordinate the work of digital levers: Webmastering, and updating of sites;- Redesign of traveltodo.com website; - Deploy Sage XRT Treasury FRP solution in the financial department.

Les Berges Du Lac

LAICO Hotels & Resorts is specialized in hotel management (14 hotels in 10 African countries)In charge of the below properties : Tunisia (Hammamet/Djerba/Tunis), Mali (L’Amitié/Al Farouk), Guinea Bissau (Bissau), Burkina Faso (Ouaga 2000), Chad (N’Djamena), Central African Republic (Plaza Bangui), Républic of Congo (Maya Maya), Uganda (Lake-Victoria), Kenya (Regency), Tanzania (Bahari Beach), Gambia (Atlantic).- Ensure the effective use of IT Systems, cost control, adherence to schedules and keeping IT services in good operating conditions.Supervise, mentor, motivate and develop a team of 16 IT Managers and IT Supervisors (2500 employees/590 System User/350 Mail User).Other activities :- Provide vision and leadership for developing and implementing IT initiatives;- Participate in strategic and operational governance processes of the business organization as a member of the senior management team;- Establish IT departmental goals, objectives, and operating procedures.- Manage complex projects in an Agile mode, as a Product Owner, but also as a Scrum Master. Coach, supervise and orchestrate internal IT teams and also external teams;- Identify opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, purchasing, and in-house development;- Coordinate project teams for IT project integration and depoyment; - Management of Integrated Hotel Management Systems PMS, ERPs,FRPs and CRMs (OPERA, FIDELIO, HOTIX, SAGE, SAP, SAP Cloud for Customer); - Deployment of Sage X3 and XRT Treasury in hotels of the chain; - Implementation and administration of the group's Information Systems (Private Cloud) (Lotus Domino, Notes, Sametime, Quickr and Workflow) under Windows environment and backup under Linux; - Change management and support for the migration of the Lotus Notes messaging system to the Google Apps For Business cloud;

Mohamed V Avenue, Tunis

Responsible for the day-to-day support of IT systems, computers & networks.Other activities :- Supervise and support the IT Department to ensure the quality and delivery of IT systems for both the hotel and its Guests;- Supervise and advise the IT Department on a daily basis and handle, efficiently and completely, IT issues that arise, Backup/Restore of Data System, Contingency Plan;- Manage Property Management Systems (Front-Back Office, Banqueting, Stocks, Points of Sales, SPA, Alcatel PABX System, VingCard Key System, Audio/TV system);- Resolve technical problems related to computers, softwares and systems.- Develop and maintain Hotel website and create Back-Front online booking engine (Macromedia Coldfusion/MsAccess);- Supervise affiliation project with Utell GDS (Utell®: Amadeus, Saber, Galileo and Worldspan) and manage multiple training sessions;- Implement Google Search Engine Optimization and Advertizing strategy.

Jean Jaures Avenue, Tunis

- Develop Static (Html, Javascript, Flash) and dynamic websites (Macromedia Coldfusion / Ms Access - PHP / Mysql) for several national governmental organization, newspapers and online medias;- Develop dynamic websites with CMS Joomla and WordPress (PHP / Mysql) for several national governmental institutions and presidential campaigns;- Develop commercial web sites with Prestashop, Abantecart, Woocommerce;- Referencing, indexing and optimize natural position in search engines.DVD and CD-Roms works:- Project management, conception and realization of hybrid MAC/PC interactive multimedia DVDRoms of CORAN (French / English translation) Audio available with three reciters; Programming with Macromedia Director software;- Design and create hybrid MAC/PC multimedia CD-ROMs for the promotion of Tunisia abroad, photos of Tunisia and interactive multimedia books and also DVD-Videos. Other works :- Develop an electronic Documents Management System to manage and store digital documents for magazines / newspapers advertising and call for tenders;- Responsible for Active Directory Servers and mail server (SendMail - Sun Solaris);- Other design work, interactive presentations, brochures/posters/flyers/business cards.

Polytechnic Engineering School, La Marsa

- Teach computer generalities such as Microsoft office (Word, Excel and Powerpoint);- Teach multimedia software (Dreamweaver, Flash, Director, Photoshop, Illustrator);- Educate Internet protocols and settings, web browsing, efficient search and storage of data;- Educate Mail protocols and settings: reception, sending, transfer and attachments;- Teach students to create interactive Web pages and static websites with Dreamweaver and some basic HTML concepts.

Kaireddine Bacha, Montplaisir,Tunis

- Implementation of an interactive multimedia terminal;- Design and development of static and (PHP/Mysql) dynamic websites and Intranet application forms;- Mail server administration (SendMail / Apache on Solaris).

Overview Of Project Management Terminology And Includes Foundational Topics (4 Pdu), Project Management For Beginners, Achievement Certificate

Activities and Societies: Introduction to Project Management, The Environment in which Projects Operate, The Role of the Project Manager.

Professional Scrum Product Owner, Agile Project Management & Scrum Framework, Achievement Certificate

Activities and Societies: BeAgile is a PSM & PSPO and management 3.0 training academy. Scrum certifying training that provides all.

Understanding Jira For Users, Managers And Admins, Information Technologies - Project Management, Achievement Certificate

Activities and Societies: Understanding JIRA for users, managers and admins - Formation enligne avec Udemy.com Academy Création et.

Microsoft Project 2016 Training Certificate, Information Technology - Project Lanagement, Achievement Certificate

Activities and Societies: Microsoft Project 2016 onLine Training with Udemy.com Academy. Creation and planning Projects. Microsoft Project.

Gestion De Prohttps://Www.Linkedin.Com/In/Akram-Helali/Edit/Education/639873498/#Jet Professionelle, Gestion De Projet, Certificate Of Achievement

Activities and Societies: Improve project management skills and prepare for the Project Management Professional (PMP®) certification exam.

Professional Scrum Master, Agile Project Management & Scrum Framework, Certificate Of Achievement

Activities and Societies: Certification Scrum training that provides all the elements necessary to lead or contribute to a Scrum team.

Project Manager Certification Tspm, Project Management, Project Manager Certificate (Average: 97/100)

Activities and Societies: Advanced knowledge of project management based on the PMBOK - Advanced knowledge of project management based.

Master Degree In Enterprise Optimization And Modernization, Information Technology, Master Degree For Optimization And Modernization Of Mome Companies

Activities and Societies: Project Management, Business Intelligence, Information Systems Engineering, Management of Innovation, Innovation.

Simple User / Advanced User / Administrator Certificates For Ibm, Ibm Lotus Solution, Certificat De Formations : Utilisateur Avancée Et Administrateur Serveur

Activities and Societies: Administration of Windows 2008 Server / Domino server for Lotus Notes e-mail solution, Lotus Sametime instant.

Diplome De Maîtrise En Informatique De Gestion, Administration Et Gestion De L'Informatique / Technologies De L''Information, Maîtrise En Informatique De Gestion

Diplôme De Technicien Supérieur En Informatique De Gestion (Deuts), Informatique De Gestion, Technicien Supérieur En Informatique De Gestion (Deuts)

Baccalauréat Tunisien En Sciences Expérimentales, Sciences Expérimentales, Baccalauréat Tunisien