- Lead the production teams- Optimize internal and external resources- Be the point of contact between the development team and the project managers- Follow all the projects that are in progress and inform about their progress- Solve problems that may arise during a project- Undertake statistical analyzes for management- Customer relationship support- Compliance & compliance (CSR/GDPR/Certification)

Responsible for the development of the large account customer portfolio on the African continent and customer Product OwnerMy main missions:- Generate sales among client accounts, including upsetting and cross-selling- Play the role of relay point for key account customers- Develops and maintains long-term relationships with accounts- Ensure customers receive requested products and services in a timely manner- Communicate customer needs and requests to the employing company- Forecasting and tracking customer account metrics- Identifies business growth opportunities with existing customers- Collaborate with the sales team to reach potential customers- Gain an in-depth understanding of key customer needs and requirements- Develop relationships with existing customers by constantly proposing solutions that meet their objectives- Define and design products and packaging- Identify the expected features and select those that bring the most value or benefits to users to define and plan product releases- Write and Prioritize items (User stories and Epic) in the Product Backlog- Manage the delivery, follow-up of the customer acceptance and the submission of the functionalities- Write all the functional use cases and maintain the Product Backlog- Participate in Meetings and agile rituals according to the SCRUM framework- Bring maximum business value to customers and users- Contribute to the realization of the Roadmap and supervise technical projects by ensuring their realization- Develop the client portfolio in the African continent - Benin, Senegal, Mauritania, Mali- Respond to calls for tenders, qualification of needs- Sourcing, qualification and consultants recruitment

Course: Project management Practical work: Jira - Ms Project

- Agile Coach and Scrum Master of web projects: Coaching, facilitation, and support for implementation of agile executives, Animation of meetings.* Main responsibilities- Evaluate the feasibility of projects and their adequacy with the company's strategy, from a point of viewcommercial and technical view;- Understand the need, Define human and material resources, plan the tasks to beachieve and organize the priorities between the different projects;- Achieve the expected results in terms of budget, schedule and quality standards;- Write the specifications determining the main phases of the project and the provisional budget, and establish the schedules of the tasks of realization with the deadlines to be respected;- Create a benevolent environment, maximizing team productivity and improving the process: animate and motivate the team; anticipate and manage possible conflicts;- Coach the Dev Team to improve collaboration within the team and facilitation;- Organize, animate and lead the various Agile ceremonies: daily Scrum, Sprint Planning, Retrospective and other workshops;- Promote and facilitate communication between cross-functional teams using tools: JIRA Cloud, MS Project.

Hired as an expert I assisted the information systems department to:- Define with strategic management the strategic directions in technological matters;- Define the IT security policy;- Orient the choices of the general management on information technologies;- Carry out the information systems evolution plan in the company within the accepted budgets and in accordance with the changes and innovations decided by the general management;- Manage acquisition projects in computer hardware and software and services;- Develop tools and methods intended to ensure the reliability, security, confidentiality and integrity of information systems;- Define, adapt and implement IT processes, procedures and protocols to optimize the organization of IT flows within the company;- Supervise the drafting of specifications in accordance with the needs and choices of the company;- Supervise and coordinate the work of digital levers: Webmastering, and updating of sites;- Redesign of traveltodo.com website; - Deploy Sage XRT Treasury FRP solution in the financial department.

LAICO Hotels & Resorts is specialized in hotel management (14 hotels in 10 African countries)In charge of the below properties : Tunisia (Hammamet/Djerba/Tunis), Mali (L’Amitié/Al Farouk), Guinea Bissau (Bissau), Burkina Faso (Ouaga 2000), Chad (N’Djamena), Central African Republic (Plaza Bangui), Républic of Congo (Maya Maya), Uganda (Lake-Victoria), Kenya (Regency), Tanzania (Bahari Beach), Gambia (Atlantic).- Ensure the effective use of IT Systems, cost control, adherence to schedules and keeping IT services in good operating conditions.Supervise, mentor, motivate and develop a team of 16 IT Managers and IT Supervisors (2500 employees/590 System User/350 Mail User).Other activities :- Provide vision and leadership for developing and implementing IT initiatives;- Participate in strategic and operational governance processes of the business organization as a member of the senior management team;- Establish IT departmental goals, objectives, and operating procedures.- Manage complex projects in an Agile mode, as a Product Owner, but also as a Scrum Master. Coach, supervise and orchestrate internal IT teams and also external teams;- Identify opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, purchasing, and in-house development;- Coordinate project teams for IT project integration and depoyment; - Management of Integrated Hotel Management Systems PMS, ERPs,FRPs and CRMs (OPERA, FIDELIO, HOTIX, SAGE, SAP, SAP Cloud for Customer); - Deployment of Sage X3 and XRT Treasury in hotels of the chain; - Implementation and administration of the group's Information Systems (Private Cloud) (Lotus Domino, Notes, Sametime, Quickr and Workflow) under Windows environment and backup under Linux; - Change management and support for the migration of the Lotus Notes messaging system to the Google Apps For Business cloud;

Responsible for the day-to-day support of IT systems, computers & networks.Other activities :- Supervise and support the IT Department to ensure the quality and delivery of IT systems for both the hotel and its Guests;- Supervise and advise the IT Department on a daily basis and handle, efficiently and completely, IT issues that arise, Backup/Restore of Data System, Contingency Plan;- Manage Property Management Systems (Front-Back Office, Banqueting, Stocks, Points of Sales, SPA, Alcatel PABX System, VingCard Key System, Audio/TV system);- Resolve technical problems related to computers, softwares and systems.- Develop and maintain Hotel website and create Back-Front online booking engine (Macromedia Coldfusion/MsAccess);- Supervise affiliation project with Utell GDS (Utell®: Amadeus, Saber, Galileo and Worldspan) and manage multiple training sessions;- Implement Google Search Engine Optimization and Advertizing strategy.

- Develop Static (Html, Javascript, Flash) and dynamic websites (Macromedia Coldfusion / Ms Access - PHP / Mysql) for several national governmental organization, newspapers and online medias;- Develop dynamic websites with CMS Joomla and WordPress (PHP / Mysql) for several national governmental institutions and presidential campaigns;- Develop commercial web sites with Prestashop, Abantecart, Woocommerce;- Referencing, indexing and optimize natural position in search engines.DVD and CD-Roms works:- Project management, conception and realization of hybrid MAC/PC interactive multimedia DVDRoms of CORAN (French / English translation) Audio available with three reciters; Programming with Macromedia Director software;- Design and create hybrid MAC/PC multimedia CD-ROMs for the promotion of Tunisia abroad, photos of Tunisia and interactive multimedia books and also DVD-Videos. Other works :- Develop an electronic Documents Management System to manage and store digital documents for magazines / newspapers advertising and call for tenders;- Responsible for Active Directory Servers and mail server (SendMail - Sun Solaris);- Other design work, interactive presentations, brochures/posters/flyers/business cards.

- Teach computer generalities such as Microsoft office (Word, Excel and Powerpoint);- Teach multimedia software (Dreamweaver, Flash, Director, Photoshop, Illustrator);- Educate Internet protocols and settings, web browsing, efficient search and storage of data;- Educate Mail protocols and settings: reception, sending, transfer and attachments;- Teach students to create interactive Web pages and static websites with Dreamweaver and some basic HTML concepts.

- Implementation of an interactive multimedia terminal;- Design and development of static and (PHP/Mysql) dynamic websites and Intranet application forms;- Mail server administration (SendMail / Apache on Solaris).