In this role, my duties can be summarized as shown in the below points:* Checking and monitoring the work of the content agents’ team to ensure zero errors and maximum client and company satisfaction. * Identify gaps in each Line Of Business (LOB) and provide solutions to enhance overall processes. * Conduct data analysis for each LOB through dashboards and Excel sheets to analyze team productivity and identify root causes for any failed attributes, then determine how to overcome them.• Provide coaching points on the monitored transactions to avoid repeated errors.• Responsible for certifying the new joiners after the training period to make sure that they are aware of the company's guidelines and are ready to join in.• Make process suggestions to improve knowledge and SOPs.• Conduct meetings and discuss the newly added SOPs for the agent to ensure clarity for the agents

My duties involved ensuring that the restaurant's core structure was created from the legal perspective correctly in the back end of the system to prepare it for the content team to edit. This included reviewing all the legal documents required for restaurants wishing to join Talabat.

My responsibilities included creating menus requested by Talabat’s Vendors while adhering to specific guidelines and rules.

I was responsible for responding to the client's questions and addressing all their concerns; handling their billing obstacles and making sure all the info was delivered to achieve maximum satisfaction.

Nadoury & Nahas is a Law and a Certified Translation Office and my duties were:· I was responsible for translating all kinds of governmental, private & legal documents such as Birth and Death certificates, Commercial documents, contracts and other documents.

•I was responsible for translating all kinds of news including: Economic, Business, and Sports to achieve market needs.

During my time in Concentrix, I acted in a project called “Siriusxm Satellite Radio” serving both American and Canadian customers where my duties were:• I was responsible for 3 main jobs; giving the customers an overview of what Siriusxm Canada provides, solving the technical problems they were facing, and selling a product over the phone and via the website.

During my time in Raya, I acted in a project called “Emirate Textbook” where my duties were:· I was responsible for giving the customers the phone number of each and every single place located in the UAE as per their requests.

During my time in Etisalat, I acted in a project called “GSM 333” where my duties were:• Handling customer requests about the plans ringtones…etc. & solving their problems concerning their credits and internet issues.